The Commercial Operation Manager will lead the commercial operations tasks for the cluster Sales & Marketing organisations and regions UK and Benelux. This includes forecasting and sales tracking and analysis, overseeing the contracts and tenders’ management as well as the customer service and technical service coordination activities on a supervisory level. This role is pivotal in driving customer satisfaction, optimizing operational efficiency, and achieving business objectives.
Responsibilities:
Team Leadership: Lead, coach, and develop the team; prioritize and delegate work to drive high performance.
Pricing Management: Oversee pricing governance, annual COGS reviews, pricing policy compliance, and support customer pricing strategies and statutory pricing submissions.
Forecasting & Planning: Ensure accurate demand forecasting and lead the Sales, Inventory & Operations Planning (SIOP) process.
Operational Excellence: Drive process improvements and standardize commercial operations across the region.
Sales Force Effectiveness: Act as Salesforce super user, maintain territory alignments, support commercial strategy execution, and deliver sales performance reporting.
Tender & Contract Management: Oversee tender and contract processes, ensuring timely, high-quality submissions aligned with commercial objectives.
Customer Service Management: Ensure efficient, high-quality customer service operations and effective issue resolution.
Business & Systems Support: Manage ERP-related processes, vendor and supplier contracts, HCP/congress contract support, and coordinate with shared services and supply chain teams.
Additional Responsibilities: Support local affiliate administration and other ad hoc business needs.
Why Join Us?
- At Guerbet, we believe in creating an environment where you can thrive professionally and personally. We value flexibility, well-being, and growth, and we back that up with benefits designed to make a real difference in your life:
- Hybrid work model – Enjoy the freedom of working from home 50% of the time
- Flexible working hours – Shape your schedule to fit your lifestyle
- Pension contribution – We invest in your future with a 5% employer contribution
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Commercial Operations Manager in Birmingham employer: Guerbet
Guerbet is an exceptional employer located in Solihull, offering a vibrant work culture that prioritises innovation and collaboration. With a commitment to employee growth, we provide extensive training opportunities and support for career advancement within our global team of 2,600 professionals. Join us to make a meaningful impact in the medical imaging field while enjoying a diverse and inclusive workplace that values every individual's contribution.
