GUCCI Senior Client Advisor, Selfridges in London

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service

Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty

Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management

Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store

Proven experience in a Supervisor or Senior role within Luxury Fashion

Excellent commercial awareness and ability to build and maintain a client book

Passion for fashion and knowledge of luxury fashion products and trends

High flexibility, strong communication skills and ability to adapt to different customers

Team-player mentality, ability to work in a fast moving and dynamic environment

Fluent in English and preferably a second language