GUCCI Client Engagement Coordinator in London

London Full-Time No home office possible

Description

Key Responsibilities

Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market

Support in managing campaign calendars, segmentation, and customer targeting based on regional directives

Work closely with Hub and regional teams to define client selection according to event / activations in store

Coordinate invitations, follow-ups, and post-event performance measurement

360° support local activations, gifting and organization and be present to specific events according to local needs

Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market

Monitor adoption of clienteling practices and facilitate continuous improvement

Ensure all clienteling activities are meaningful, relevant, and well-documented

Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)

Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies

Key Requirements

Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)

Strong analytical skills and ability to interpret customer data and KPIs

Excellent communication and interpersonal skills, with a collaborative mindset

High attention to detail and strong organizational abilities

Proficiency with CRM and Microsoft Office tools

Fluent in English; additional languages are an advantage

Job Type

Regular

Start Date

Schedule

Full time

Organization

Gucci Ltd.

Contact Detail:

Gucci Ltd. Recruiting Team

Location: London