GUCCI Client Engagement Coordinator in London
GUCCI Client Engagement Coordinator

GUCCI Client Engagement Coordinator in London

London Full-Time No home office possible
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Description

Key Responsibilities

  • Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
  • Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
  • Work closely with Hub and regional teams to define client selection according to event / activations in store
  • Coordinate invitations, follow-ups, and post-event performance measurement
  • 360° support local activations, gifting and organization and be present to specific events according to local needs
  • Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
  • Monitor adoption of clienteling practices and facilitate continuous improvement
  • Ensure all clienteling activities are meaningful, relevant, and well-documented
  • Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
  • Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies
  • Key Requirements

  • Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
  • Strong analytical skills and ability to interpret customer data and KPIs
  • Excellent communication and interpersonal skills, with a collaborative mindset
  • High attention to detail and strong organizational abilities
  • Proficiency with CRM and Microsoft Office tools
  • Fluent in English; additional languages are an advantage
  • Job Type

    Regular

    Start Date

    Schedule

    Full time

    Organization

    Gucci Ltd.

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    Contact Detail:

    Gucci Ltd. Recruiting Team

    GUCCI Client Engagement Coordinator in London
    Gucci Ltd.
    Location: London
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