Head Door Supervisor
Main Duties
1. Team Leadership
- Lead and coordinate the door supervision team throughout each shift.
- Allocate positions, patrol areas and individual responsibilities.
- Conduct pre-shift briefings covering risks, procedures and venue requirements.
- Monitor staff performance and provide guidance during the event.
2. Door and Crowd Management
- Supervise queues, entrances, exits and customer flow.
- Maintain a safe and orderly environment inside and outside the venue.
- Prevent overcrowding, disorder, fights and unauthorised access.
- Enforce venue policies, age restrictions, dress codes and re-entry procedures.
3. Access Control
- Supervise guest searches, ticket checks and identification procedures.
- Control access to VIP, backstage, staff and other restricted areas.
- Deal professionally with refusals of entry and challenging situations.
- Report suspected prohibited items or security breaches.
4. Incident and Emergency Response
- Act as the main point of contact for security incidents.
- Respond to disturbances, medical emergencies and other incidents.
- Support evacuations and emergency procedures in line with venue policies.
- Liaise with venue management, emergency services and the police when required.
5. Communication and Reporting
- Maintain clear communication with door staff, venue management and the control room.
- Use radios and other communication equipment effectively.
- Record incidents, refusals of entry, ejections and security breaches.
- Complete accurate end-of-shift reports and security logs.
6. Compliance and Staff Development
- Ensure the team follows venue policies, company procedures and relevant legal requirements.
- Conduct pre-event safety checks and report hazards.
- Support the induction, training and development of door staff.
- Promote professionalism, teamwork and excellent customer service.
Person Specification
- Valid SIA Door Supervisor licence.
- First Aid certification.
- Minimum two years’ experience in door supervision or security.
- Previous team-lead or supervisory experience.
- Excellent communication and customer-service skills.
- Right to work in the UK.
- Five-year checkable employment or activity history.
- Calm, reliable and professional under pressure.
Benefits
- Flexible working opportunities.
- Holiday pay entitlement.
- Full induction and ongoing training.
- Continuous professional development.
- Competitive pay rates.
- Company pension scheme.
- Employee Assistance Programme.
Accolade Security is an equal opportunities employer committed to supporting employee wellbeing and mental health.
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