Main Duties
1. Door and Access Control
- Check tickets, identification and guest entry requirements.
- Conduct searches in accordance with venue policies.
- Control access to public, VIP, staff and restricted areas.
- Refuse entry professionally when necessary.
2. Crowd and Queue Management
- Manage queues, entrances, exits and customer flow.
- Prevent overcrowding, disorder and unauthorised access.
- Monitor guest behaviour and identify potential conflicts.
- Support a safe and welcoming environment.
3. Incident and Emergency Response
- Respond promptly to disturbances, medical incidents and emergencies.
- Support evacuations and emergency procedures.
- Liaise with venue management, emergency services and the police when required.
- Provide basic first aid where trained and appropriate.
4. Venue Security and Compliance
- Patrol the venue and surrounding areas as required.
- Enforce venue policies, age restrictions, dress codes and re-entry procedures.
- Report prohibited items, hazards and security concerns.
- Follow company procedures and relevant legal requirements.
5. Communication and Customer Service
- Communicate clearly with guests, colleagues and venue management.
- Use radios and other communication equipment effectively.
- Remain calm, professional and approachable at all times.
- Assist guests with directions and general enquiries.
6. Reporting
- Record incidents, refusals of entry, ejections and security breaches.
- Complete accurate end-of-shift reports and security logs.
- Provide witness details and relevant information when required.
Person Specification
- Valid SIA Door Supervisor licence.
- First Aid certification or willingness to obtain it.
- Previous door supervision, events or hospitality security experience is desirable.
- Good observation skills and sound judgement.
- Excellent communication and customer-service skills.
- Crowd and queue-management experience.
- Right to work in the UK.
- Five-year checkable employment or activity history.
- Calm, reliable and professional under pressure.
Benefits
- Flexible working opportunities.
- Holiday pay entitlement.
- Full induction and ongoing training.
- Continuous professional development.
- Competitive pay rates.
- Company pension scheme.
- Employee Assistance Programme.
Accolade Security is an equal opportunities employer committed to supporting employee wellbeing and mental health.
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