Receptionist

Job Advert Area: Aldgate

30k total

Monday-Friday 8am-5pm and/or 9am-6pm (subject to requirements)

Closing Date: 05/01/2026

Job ID: 795

Role Purpose

To deliver a proactive, five-star security and guest experience service within a multifunctional office and events environment. The role ensures the safety and security of the building, supports exceptional client engagement, and works closely with the in-house Facilities team, reception, and building occupants to maintain compliance with security legislation, health and safety standards, and best operational practices.

Key Responsibilities

• Security Operations
  • Monitor building security in line with legislative protocols and best practices.
  • Conduct perimeter checks and proactive site patrols.
  • Operate and monitor CCTV systems; liaise with external monitoring stations as required.
  • Maintain accurate incident reporting in the security log and elevate issues promptly.
  • Act as a key point of support during emergency procedures and building evacuations.
• Guest Experience
  • Provide a professional, welcoming presence at the front of house.
  • Deliver a high standard of customer service to building occupants and visitors.
  • Support reception during busy periods, including answering calls and assisting guests.
  • Maintain the presentation and cleanliness of reception and communal areas.
• Event Support
  • Assist with security planning and monitoring for building events.
  • Ensure compliance with up-to-date protocols for event management and security legislation.
  • Provide on-site support during events for smooth operations.
• Facilities & Operational Support
  • Conduct routine health and safety checks and report hazards or non-compliance.
  • Assist with postal duties and manage assigned tasks in the in-house CRM system.
  • Support minor maintenance tasks within competency and safety limits.
  • Engage with facilities contractors in line with site processes and protocols.
  • Proactively report and follow up on facilities-related tasks and reactive works.

Skills & Attributes

• Professional, confident, and customer-focused approach.
• Strong communication and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Flexible and proactive attitude to support a dynamic building environment.
• Knowledge of security legislation, health and safety standards, and emergency procedures.
• First Aid and Fire Warden certification (essential).
• Door Supervisor qualification (desirable).

Compliance Checklist

• Security & Legislative Compliance
  • Monitor building security in line with current legislation and site protocols.
  • Ensure event security procedures comply with legal requirements and updated standards.
  • Maintain accurate incident reporting in the security log.
  • Liaise with external CCTV monitoring station and report any irregularities promptly.
• Health & Safety
  • Conduct routine health and safety checks across the premises.
  • Complete risk assessments for non-standard tasks or events.
  • Ensure compliance with emergency evacuation procedures and assist during drills or real incidents.
  • Wear appropriate PPE when required.
• Facilities & Operational Support
  • Proactively report and follow up on facilities-related tasks and reactive works.
  • Support minor maintenance tasks within competency and safety limits.
  • Assist with postal duties and update tasks in the in-house CRM system.
  • Engage with facilities contractors in line with site processes.
• Reception & Client Engagement
  • Provide professional support to reception during peak times (answer calls, assist visitors).
  • Maintain the presentation and cleanliness of reception and communal areas.
  • Deliver a confident, courteous service to all building occupants and visitors.
• Event & Security Monitoring
  • Support event security planning and monitoring in compliance with protocols.
  • Perform perimeter checks and proactive site monitoring.
  • Ensure CCTV systems are operational and report any faults immediately.
• Communication & Reporting
  • Maintain clear communication with the Facilities team and Head of Facilities.
  • Log all incidents accurately and elevate as required.
  • Document compliance checks and safety observations.

Employee Benefits

• Ride to Work Scheme
• 20 days annual leave plus bank holidays
• 3% pension contribution
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated. We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.