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- Tasks: Lead the Front of House experience and create outstanding first impressions.
- Company: Join Reception UK, known for exceptional service and attention to detail.
- Benefits: Enjoy health perks, retail discounts, and recognition rewards.
- Why this job: Be the face of a prestigious corporate office and make a real impact.
- Qualifications: Experience in luxury or corporate hospitality with strong customer service skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 12 - 18 £ per hour.
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space. We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office. As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.
About us
Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to detail and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.
Your Key Responsibilities
- Deliver a polished, welcoming and professional Front of House service
- Meet, greet and manage all visitors and incoming calls
- Coordinate meeting rooms, hospitality, refreshments and catering
- Maintain an immaculate reception and common areas
- Act as first point of contact for tenants, client representatives and visitors
- Support building operations including security, safety, compliance and contractors
- Monitor office supplies, maintenance and cleaning standards
- Manage access control, key fobs and visitor procedures
- Assist with Health & Safety records, incidents and reporting
- Produce tenant newsletters, social media posts and organise events/pop-ups
About you
- Experience in a similar role within luxury, corporate, hospitality or HNW environments
- Impeccable personal presentation and exceptional customer service skills
- Confident communicator with strong organisational abilities
- Proactive, calm under pressure and solutions-focused
- Comfortable liaising with contractors and senior stakeholders
- Competent using Microsoft Office and digital platforms
Employee Benefits
- RUK takes pride in offering benefits that promote health and wellbeing.
- Ride to Work Scheme
- Retail discounted shopping
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Guest Experience Manager (GXM) in London employer: Guarding UK
Contact Detail:
Guarding UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager (GXM) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your people skills! As a Guest Experience Manager, you’ll need to charm everyone from clients to contractors. Role-play with a friend or family member to nail down your greeting and responses to common questions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role focused on hospitality. Make sure your outfit is polished and professional, reflecting the premium service you’ll be providing.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Manager (GXM) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring that polished and personable vibe to the role. Don’t be afraid to share a bit about yourself and what makes you unique.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or corporate environments. We’re looking for someone who can deliver a first-class service, so give us examples of how you've done this in the past!
Be Professional Yet Approachable: Your written application should reflect the professional yet welcoming tone we value at StudySmarter. Use clear language and maintain a friendly tone to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Guarding UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Experience Manager. Familiarise yourself with the key tasks like managing reception operations and creating a welcoming atmosphere. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations calmly and effectively, as this will resonate well with the interviewers.
✨Dress to Impress
As the face of the company, your personal presentation matters. Dress in a polished and professional manner that reflects the high standards expected in a corporate environment. This will not only boost your confidence but also create a positive first impression.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
