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- Tasks: Ensure safety and security in a busy shopping centre while providing excellent customer service.
- Company: Join GUK, a top-rated security provider in the UK.
- Benefits: Earn £12.94 per hour, increasing to £13.94 after probation, plus great perks.
- Why this job: Make a real difference by creating a safe environment for shoppers and retailers.
- Qualifications: SIA licence required; strong customer service and problem-solving skills are a must.
- Other info: Flexible shifts with full training and opportunities for career growth.
The predicted salary is between 27000 - 29000 £ per year.
Pay Rate: £12.94 per hour increasing to £13.94 on successful completion of 6 month probation and CCTV licence.
Location: Water Gardens Shopping Centre, Harlow
Hours: 4 on 4 off shift pattern days and nights. Average 42 per week.
Contract: Full time
Protect, Serve, and Secure. Join us as a Shopping Centre Security Officer, ensuring a safe and welcoming haven for all shoppers. Your vigilance makes a difference!
About the role: You will be working in a modern busy Shopping Centre, where you will be expected to have expert knowledge on how to deescalate conflict issues and deal with security related incidents. Your key role is to maintain security, health and safety and stakeholder relationships. You will be expected to have a friendly disposition and be outgoing enough to get to know the Centre retailers and maintain good relations with them and your Team. You should perform your role with diligence and instil confidence in others that you will resolve their concerns quickly. Your attitude should always focus on ‘how can I help’ in all situations. You will be flexible and willing to help and act as a key part of the team. During your working day you will focus on developing and coaching staff to deliver service excellence. You will receive full training and we are looking for motivated individuals who will make a measurable contribution to the continued success of GUK.
Core Responsibilities:
- Carry out walk arounds to identify any faults ensuring the premises is maintained, well presented and clean at all times
- Reporting faults to Management
- Provide information and dealing with any queries from the Shopping Centre Tenants and members of the public
- General security duties
- Monitoring CCTV
- Following GUK’s and Client procedures and protocols regarding health and safety.
Must have:
- SIA and licence
- Right to work in the UK
- Excellent customer service skills
- Basic report writing and IT skills
- Able to compose emails and prepare incident reports
- Proactively uses initiative to recognise priorities within own workload
- Able to problem solve
- A good level of spoken and written English
- Dealing with difficult situations and finding solutions
Desired:
- CCTV SIA licence
Employee Benefits:
- Ride to Work Scheme
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Security Officer in Harlow employer: Guarding UK
Contact Detail:
Guarding UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Harlow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in security or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of a Security Officer and be ready to share examples of how you've handled tough situations in the past.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows that you take the role seriously and are ready to represent GUK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at GUK.
We think you need these skills to ace Security Officer in Harlow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at GUK.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience, especially in customer service and conflict resolution, as these are key to keeping our shopping centre safe and welcoming.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Guarding UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with conflict de-escalation techniques and how to handle security incidents, as these will likely come up during your chat.
✨Show Off Your Customer Service Skills
Since this role involves interacting with shoppers and retailers, be ready to demonstrate your excellent customer service skills. Think of examples where you've helped others or resolved issues, and be prepared to share them.
✨Be Prepared for Scenario Questions
Expect questions that put you in hypothetical situations related to security. Practice responding to scenarios where you need to problem-solve or de-escalate a situation, showcasing your ability to think on your feet.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This shows that you take the role seriously and are ready to represent GUK with pride.