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- Tasks: Be the face of our front-of-house, ensuring a five-star experience for every visitor.
- Company: Join Reception UK, known for exceptional service and attention to detail.
- Benefits: Enjoy 20 days annual leave, health perks, and employee recognition programs.
- Why this job: Perfect for those who love customer service and want to make a real impact.
- Qualifications: Previous front-of-house experience and strong communication skills are a must.
- Other info: We're an equal opportunities employer, celebrating diversity in our workforce.
Guest Experience Manager (Front of House)
Location – London
Department – Reception UK
Job type – Permanent
Salary – £14.50 per hour
Hours – 50 hours per week, Monday to Friday (08:00 to 18:00) 1-hour unpaid lunch
Closing Date: 03/03/2025
Job ID: 720
We’re looking for a vibrant and proactive Guest Experience Manager (GXM) to be the heart of our front-of-house, creating a seamless, five-star experience for every visitor.
Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to detail and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK is known for.
Key Responsibilities:
- Provide an exceptional first impression to all visitors, ensuring a welcoming and professional environment.
- Manage reception operations, including meeting room organisation, handling queries, and coordinating refreshments.
- Liaise with tenants, contractors, and external agencies, ensuring smooth operations and building management.
- Support health & safety procedures, reporting incidents and maintaining compliance records.
- Oversee cleaning, repairs, and general maintenance, ensuring high standards are met.
- Organise tenant engagement activities, including newsletters, pop-up stalls, and events.
- Manage visitor access, key fobs, and security procedures.
What We’re Looking For:
- Previous experience in a similar front-of-house or customer service role.
- Outstanding personal presentation and communication skills.
- Strong organisational abilities with the ability to multitask effectively.
- Proficiency in Microsoft Office and other digital platforms.
- Good knowledge of health & safety regulations.
- A proactive, problem-solving mindset with a passion for customer experience.
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
- Ride to Work Scheme
- 20 days annual leave plus bank holidays
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
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Guest Experience Manager (Front of House) London RUK employer: Guarding UK
Contact Detail:
Guarding UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager (Front of House) London RUK
✨Tip Number 1
Familiarize yourself with the specific customer service standards and expectations of Reception UK. Understanding their unique approach to guest experience will help you align your skills and demonstrate your commitment during the interview.
✨Tip Number 2
Showcase your organizational skills by preparing examples of how you've successfully managed front-of-house operations in previous roles. Be ready to discuss how you handle multiple tasks while maintaining a high level of service.
✨Tip Number 3
Highlight your proactive problem-solving abilities by sharing specific instances where you've improved guest experiences or resolved issues effectively. This will demonstrate your fit for the role's focus on exceptional customer service.
✨Tip Number 4
Research health and safety regulations relevant to front-of-house operations. Being knowledgeable about these procedures will not only impress your interviewers but also show that you prioritize the well-being of guests and staff.
We think you need these skills to ace Guest Experience Manager (Front of House) London RUK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in front-of-house or customer service roles. Emphasize your communication skills, organizational abilities, and any specific achievements that demonstrate your capability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples from your past experiences that illustrate your ability to create a welcoming environment and manage reception operations effectively.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency in Microsoft Office and any other digital platforms. Also, mention your knowledge of health & safety regulations, as this is crucial for the role.
How to prepare for a job interview at Guarding UK
✨Showcase Your Customer Service Skills
As a Guest Experience Manager, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle various scenarios with visitors and tenants, ensuring a welcoming environment.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks simultaneously, such as coordinating meetings and handling queries. Use specific examples to illustrate your multitasking capabilities.
✨Familiarize Yourself with Health & Safety Regulations
Understanding health and safety procedures is essential for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance and maintain a safe environment for all visitors.
