At a Glance
- Tasks: Provide exceptional customer service and create a welcoming environment for visitors.
- Company: Join a fast-growing, friendly team at an established reception and concierge service in London.
- Benefits: Enjoy a competitive pay rate, employee benefits, and a supportive work culture.
- Other info: Opportunities for career growth and a diverse, inclusive workplace.
- Why this job: Make a real impact by ensuring a positive experience for every visitor.
- Qualifications: Outstanding customer service skills and a professional appearance.
The predicted salary is between 34320 - 34320 € per year.
Location: London
Pay Rate: £16.50
Working Hours: Monday to Friday (08:00 - 18:00)
Closing Date: 29/05/2026
Would you like to join our fast‑growing friendly team, to use your outstanding customer service skills in providing exceptional corporate reception services? Reception UK is an established reception and concierge service. Our vision is to create a reception/concierge service that's unique, bespoke and tailored to our clients' requirements with a focus on superb customer service.
Scope and Accountability
- Ensure the quality of the service provided and create a positive impression of the organisation.
- Prioritise day‑to‑day work and refer complex problems or queries to the line manager or appropriate colleague.
Front of House
- Provide a welcoming, helpful and professional first point of contact to callers and visitors.
- Answer all incoming telephone calls, providing initial information and relevant details.
- Ensure visitors feel valued and prioritised; take messages and follow up where tenants are not available.
- Meet and greet all visitors to the building, providing a friendly, efficient, timely, professional and welcoming environment.
- Keep the front‑of‑house area well presented, tidy and uncluttered; ensure concierge literature is up to date.
- Contribute to monitoring and ordering office supplies and maintaining office equipment.
- Assist with daily tasks such as booking taxis, facilitating post and dry cleaning.
- Be smart and presentable at all times.
- Monitor fly‑tipping and confront residents; recoup charges for non‑removal of offending items.
- Hold and sign for packages; hold keys.
- Patrol the premises at sporadic times throughout the shift.
Control of Services
- Security awareness, key registering, recording & control; liaise with police when necessary.
- Ensure correct operation and continual monitoring of the CCTV system and keep statutory records.
- Direct visitors to their correct destinations within the building.
Cleaning
- Oversee contract cleaning staff and control material usage.
- Ensure cleaning specifications are followed and all work is carried out.
- Advise the Facilities/Management Surveyor of any areas requiring specification updates.
Access Control
- Issue access fobs for new tenants, delete fobs for tenants who have left or lost theirs.
- Prevent unauthorised entry to tenant premises.
- Liaise with tenants regarding access issues.
Repairs
- Notify building management of required repairs.
- Deal with minor repair works where possible.
Building Works
- Ensure contractors are not given site access without prior notification.
- Liaise with onsite building contractors to minimise disruption to tenants.
- Inform immediately of noticeable damage or anticipated problems.
- Ensure contractors working for tenants are aware of regulations governing common areas.
Reporting Responsibility
- The Concierge reports to the Building/Facilities Manager and the RUK Contracts Manager, covering tenant liaison, service levels, building works, contract terms, security procedures, overtime, and other operational matters.
- Detail fire alarm tests/drills and building contractor identities.
- Report plant breakdowns, disrepair, equipment movements, and covenant breaches.
- Provide a weekly health & safety inspection report and diary notes detailing completed and outstanding service work.
Tenant Liaison
- Maintain contact with tenants, deal with requests, complaints, emergencies and disruptions, maintaining a firm but diplomatic relationship.
Improvements
- Constantly review services, recommend and implement improvements where feasible and within budgetary limits.
The Future
- Duties and areas of responsibility may evolve with changes in legislation or organisational priorities.
Employee Benefits
- Ride to Work Scheme
- Employee Assistance Program
- Credit Union
- Employee of the Month/Year
RUK is an equal opportunities employer, encouraging applications from a diverse range of individuals. We believe that a diverse, talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated. We reserve the right to stop taking applications when we have had a suitable amount of responses.
Concierge employer: Guarding UK
Join Reception UK as a Concierge in London, where you'll be part of a fast-growing, friendly team dedicated to delivering exceptional customer service. Enjoy a supportive work culture that values diversity and inclusivity, alongside benefits like a Ride to Work Scheme and an Employee Assistance Program, all while having the opportunity to grow your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company! Research Reception UK and their values. When you walk into that interview, show them you understand their vision for exceptional customer service. It’ll make you stand out!
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations or complaints. Being able to demonstrate your problem-solving skills will impress them and show you're ready for the role.
✨Tip Number 3
Dress to impress! As a concierge, first impressions matter. Make sure you look smart and presentable when you go for your interview. It shows you take the role seriously and understand the importance of professionalism.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your outstanding customer service skills in your application. We want to see how you can create a welcoming and professional environment for our visitors, just like we do at StudySmarter!
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. We love to see examples of how you've handled complex queries or provided exceptional service in the past.
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at StudySmarter. Use a warm yet professional language that shows you're approachable and ready to make a positive impression.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Guarding UK
✨Know the Company Inside Out
Before your interview, take some time to research Reception UK. Understand their vision and values, especially their focus on bespoke customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Concierge, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations with grace and professionalism, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress smartly and presentably for your interview. This not only shows respect for the interviewers but also reflects the professional image you would uphold as a Concierge.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This demonstrates your enthusiasm for the position and helps you gauge if the company is the right fit for you.
