At a Glance
- Tasks: Lead the Front of House experience and create outstanding first impressions.
- Company: Join Reception UK, known for exceptional service and attention to detail.
- Benefits: Enjoy health perks, a Ride to Work scheme, and recognition rewards.
- Other info: Diverse workplace that values individuality and offers career growth.
- Why this job: Be the face of a prestigious corporate office and enhance guest experiences.
- Qualifications: Experience in hospitality, excellent communication skills, and a polished presentation.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.
We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office. As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.
Who we are
Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.
Main Responsibilities - Front of House
- Provide a welcoming, helpful and professional first point of contact to all callers and visitors.
- Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries.
- Answering all incoming telephone calls and resolving queries ensuring accurate, comprehensive, and relevant information is provided.
- Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up.
- Meet and greet all visitors to the building, providing a friendly, efficient, timely, professional, and welcoming environment.
- Direct to appropriate facilities or staff member as required.
- Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.
- Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.
- Monitoring and ordering office supplies and maintaining office equipment in the reception area.
- Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance.
- A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors.
- Oversee any works that may take place, inspect and report back to FM once works are completed, ensuring tenants are updated on client’s request.
- Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevates tenant liaison.
- Know your area- restaurants, pubs, nearest station with directions and any local areas of interest.
- Provide discounts with local amenities for tenants.
- Minimum 2 x pop up stalls to be arranged for reception area per month.
Profile
Qualifications, knowledge, skills, experience and competencies:
- Experience of working in a similar role or industry.
- Exceptional personal presentation.
- Good health and safety knowledge and day to day application.
- Team supervision.
- Liaison with contractors.
- Excellent communication skills (oral and written).
- Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions.
- Used Microsoft office or other IT and digital platforms.
- Ability to work on own initiative, within a pressurised environment.
- Highly developed organisational skills.
- Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders.
- Seek opportunities and finds solutions to blockers.
Employee Benefits
- Ride to Work Scheme.
- Employee Assistance Programme.
- Credit Union.
- Long Service Rewards.
- Employee of the Month/Year.
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Guest Experience Manager (GXM) in London employer: Guarding UK Ltd
At GUK, we are committed to fostering a supportive and inclusive work environment where our Security Officers can thrive. With comprehensive training, a focus on employee wellbeing, and a range of benefits including a Ride to Work Scheme and an Employee Assistance Programme, we empower our team to excel in their roles while ensuring the safety and satisfaction of our clients. Join us at our immaculate site, where your contributions will be valued and recognised, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager (GXM) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guarding UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guarding UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Manager (GXM) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guarding UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Guarding UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guarding UK Ltd!
How to prepare for a job interview at Guarding UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
