Sales Support

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We have an exciting new opportunity as a Sales Support to join our customer service team.

The Sales Support role will involve supporting the Distribution and Customer Services teams across varying projects and initiatives. This role will involve promoting Guardian’s full suite of Individual Protection products to advisers or firms that might not have previously experienced writing business with Guardian predominantly through outbound calling, while also supporting the Customer Services team with inbound calls and administrative work. You will be based in our Reading office in a hybrid telephony-based role.

The key responsibilities of the role are:

• Event follow-ups: Contact delegates that have attended strategic partner events where Guardian has taken part, booking them in to National Account Manager ‘surgeries’ where relevant. Ensure you are aware of the content and themes presented. Reaffirm any relevant messaging, whilst ascertaining what additional support might be required. Instigate longer term relationships, driving applications, APE and market share.
• Planning: Achieve a high volume of outbound calls and business development activity. Ensure all business objectives are achieved and excellent relationships, both internally and externally, are maintained. Attend regular sales team meetings to aid internal relationship building and knowledge sharing. Ability to flex between different tasks to support where priorities require.
• Business development: Work with the Distribution & Marketing Management Team to ensure you are promoting Guardian’s products and proposition accurately and effectively. Support adviser onboarding with post registration outbound calls. Have a great attitude and the ability to build new relationships with external contacts. Ensure that all compliance and KPI requirements are met.
• Customer Support: Deliver outstanding service and resolve Adviser and Policyholder queries via phone, e-mail, webchat and post at first point of contact wherever possible. Effectively administer company systems, policies and procedures to ensure we maintain accurate Adviser and Policyholder records, in accordance with agreed processes and procedures. Take ownership and accountability for the resolution of Adviser and Policyholder issues and complaints to ensure they are resolved in a timely and effective manner, in accordance with internal procedures and the business’s regulatory obligations.

Who are we looking for?

• Experience of working within a customer facing role either face to face or over the telephone.
• Experience of working within a financial service regulated environment.
• Experience of working within a sales environment.
• GCSE or equivalent min. English and Mathematics.

General experience and personal attributes:

• Ability to put the customer at the heart of everything they do.
• Demonstrate energy, commitment and a positive attitude to achieving results.
• Ability to manage and prioritise own workload.
• Ability to work effectively as part of a team, recognising how teams can deliver great results.
• Demonstrated resilience and experience of dealing with difficult queries.
• Demonstrated experience of building relationships with internal and external stakeholders.

What’s in it for you?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members.
• Competitive Company Pension Scheme.
• Access to several employee discounted schemes to suit your lifestyle including but not limited to: Private dental insurance, Electric Vehicle Salary Sacrifice Scheme, Cycle to Work scheme, Comprehensive Europe and Worldwide Travel Insurance, Medical Cash Plan, Gym memberships, Access to 24/7 GP service for you and your family.
• 25 days holiday with the option to purchase more.

This is an exciting time to be joining us with plenty of opportunity for professional growth. We invite you to apply to become part of our award-winning team. Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.