At a Glance
- Tasks: Deliver outstanding service to Financial Advisers and Policyholders through various communication channels.
- Company: Guardian, a forward-thinking company dedicated to protecting families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Other info: Flexible hybrid working options and a supportive, innovative environment.
- Why this job: Join an award-winning team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32105 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in.
We’re challenging the market with a fresh approach and a brand promise — Life.
Made Better.
We’re growing and looking for a
Customer Experience Advisor to join our award-winning team.
You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does a Customer Experience Advisor do?
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyleincluding but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
We are an equal opportunities employer and welcome applications from all backgrounds, identities and experiences and we actively promote equal opportunities in our recruitment process.
Most of our vacancies can be offered on a hybrid basis and we can consider flexible working.
Should you wish to learn more about the role, orhave any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup. com.
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Customer Experience Advisor - Hybrid in Reading employer: Guardian1821
Guardian is an excellent employer that fosters a collaborative and dynamic work culture, where innovation and relationship-building are at the forefront of our mission. As a Business Development Manager, you will benefit from ongoing professional development opportunities and a supportive environment that values your contributions, all while working in a flexible setting that accommodates both virtual and face-to-face interactions with key industry players.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Hybrid in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guardian1821. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guardian1821 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor - Hybrid in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guardian1821:Your cover letter is your chance to shine! Tell us why you want to work at Guardian1821 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guardian1821!
How to prepare for a job interview at Guardian1821
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
