Claims Support - 50/50% Hybrid - Reading

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We are looking for an experienced and detail orientated Claims Support candidate to join our team.

What does an individual in Claims Support do? Working in our growing team you’ll be responsible for supporting our Claims Specialists in managing a portfolio of Life, Critical Illness and Disability claims. This will involve communicating with customers, financial advisers and other third-party service providers by phone and email. You’ll also need to carry out regular tasks such as managing our workflow and claims diary to support the smooth operational running of the team, as well as managing Premium Waiver and Fracture Claims.

Your responsibilities include but will not be limited to:

• Supporting the Claims Specialists in managing all aspects of Life, Critical Illness and Disability claims in accordance with Guardian’s operating processes and agreed claim’s philosophy with a high level of accuracy.
• Managing other claims such as Premium Waiver and Fracture claims within an agreed claims authority as required.
• Carrying out tasks daily such as managing the claims phone line, claims inbox and claims diary to support the operational running of the claims team.
• Communicating with clients, advisers, and third parties such as GP surgeries and hospitals by email and telephone.
• Developing, reviewing, and updating claims processes and procedures and identifying ways to continually improve the operational performance of the Claims team.
• Adhering to current financial, FOS, regulatory, legal and industry guidelines in processing claims, including DPA.
• Inputting and maintaining claims data.
• Promoting the Claims Department across the business.

Who are we looking for? You will have experience of and be able to demonstrate:

• Great customer service skills with a passion and desire to achieve the best outcome for the customer.
• A proactive and collaborative nature, with the ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition.
• Knowledge of the UK protection insurance market and regulatory environment.
• Excellent communication skills, both verbal and written.
• Strong planning and organisational skills.

What’s in it for you?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members.
• Competitive Company Pension Scheme.
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
• Private dental insurance.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle to Work scheme.
• Comprehensive Europe and Worldwide Travel Insurance.
• Medical Cash Plan.
• Gym memberships.
• Access to 24/7 GP service for you and your family.
• 25 days holiday with the option to purchase more.

We are an equal opportunities employer and welcome applications from all backgrounds, identities and experiences and we actively promote equal opportunities in our recruitment process. Most of our vacancies can be offered on a hybrid basis, working 50% of your working time per month from the office. We can also consider flexible working. Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.