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- Tasks: Manage Life, Critical Illness, and Disability claims while providing top-notch customer support.
- Company: Guardian, a forward-thinking insurance company dedicated to protecting families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Why this job: Join an award-winning team and make a real difference in people's lives.
- Qualifications: Experience in claims management and strong customer service skills required.
- Other info: Exciting opportunities for professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.
We are looking for a talented individual with demonstrable knowledge and understanding of the UK life, critical illness and health protection insurance sector and strong customer service skills to manage Life, Critical Illness, and/or disability claims.
As a Claims Specialist, you will manage Life, Critical Illness, and/or Disability claims, making key decisions and providing excellent customer support through our HALO claims service, ensuring compliance with industry standards and UK regulations while managing and enhancing our customers' experience addressing each case with precision and empathy.
Your responsibilities include but will not be limited to:
- Managing a portfolio of Life, Critical Illness, and/or disability related claims in line with Industry guidelines, UK legislation, and best practice claims management techniques
- Listening to our customers and helping to support them through our HALO claims service
- Building strong relationships with internal and external partners
- Supporting the growth and development of our disability claims management proposition
In this role your skills and experience with Life, Critical Illness, and/or disability related claims will be crucial in identifying trends and contributing to the continuous improvement and development of best practices.
Experience managing all aspects of Life, Critical Illness, and/or disability related claims within an agreed claims authority.
A detailed knowledge of the UK protection insurance market and regulatory environment.
Great customer service skills with a passion and desire to achieve the best outcome for the customer.
To support this experience, you will have special skills or qualities such as:
- Excellent communication skills, both verbal and written
- Strong planning and organisational skills
- A CII claims qualification, or similar, is desirable but not essential
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team.
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Claims Specialist - Hybrid in Reading employer: Guardian1821
Contact Detail:
Guardian1821 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist - Hybrid in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector, especially those who know Guardian. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of life, critical illness, and disability claims. We want you to show off your expertise and how it aligns with Guardian's mission of making life better for families.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you handle claims with empathy and precision. This will help you shine during interviews and demonstrate your fit for the Claims Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Specialist - Hybrid in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Specialist role. Highlight your experience in managing Life, Critical Illness, and disability claims, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance sector and how your skills align with our mission at Guardian. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to highlight any specific experience you have with UK life, critical illness, and health protection insurance. We’re looking for candidates who understand the industry inside and out, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our award-winning team!
How to prepare for a job interview at Guardian1821
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK life, critical illness, and health protection insurance sector. Familiarise yourself with the latest industry trends and regulations, as this will show that you're not just a candidate but someone who genuinely understands the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a client. This will demonstrate your ability to manage claims with empathy and precision.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a Claims Specialist to listen to customers, so showing this skill in your interview will set you apart.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company's approach to claims management or how they support their employees' professional growth. It shows you're engaged and genuinely interested in the role and the company.