At a Glance
- Tasks: Help customers with queries via phone, email, and webchat while keeping records up-to-date.
- Company: Guardian, a forward-thinking company dedicated to protecting families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Other info: Hybrid work model with opportunities for personal growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post. If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does a Customer Experience Advisor do?
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Customer Experience Advisor - Hybrid employer: Guardian1821
At Guardian, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that prioritises employee well-being and growth. As a Customer Experience Advisor, you'll enjoy a range of benefits including private medical insurance, a competitive pension scheme, and access to various employee discounts, all while working in a hybrid environment that fosters innovation and teamwork. Join us in making a meaningful impact as we strive to provide families with the protection they deserve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Hybrid
✨Tip Number 1
Get to know the company! Before your interview, dive into Guardian's mission and values. This will help you connect your own experiences with what they stand for, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle queries effectively during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share stories that highlight your positive attitude and resilience when dealing with challenging situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Experience Advisor - Hybrid
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you truly care about making a difference!
Tailor Your Application:Make sure to customise your application to fit the role of Customer Experience Advisor. Highlight relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at Guardian1821
✨Know the Company Inside Out
Before your interview, take some time to research Guardian and their mission. Understand their approach to customer service and how they aim to make life better for families. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer queries. Highlight your communication skills and how you’ve taken ownership of issues. This will demonstrate that you have the right mindset for a Customer Experience Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value effective communication. Don’t hesitate to ask for clarification if you’re unsure about something.
✨Bring Positivity and Energy
Guardian is looking for someone with a positive attitude and resilience. Make sure to convey your enthusiasm for the role and the company during the interview. A friendly demeanour can go a long way in making a great impression!
