Salesforce Developer

About the role

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism.

We are looking for a Salesforce Developer to join the Supporter Revenue Platform team in our product and engineering department.

The Platform team works primarily with business stakeholders and focuses on supporting the Growth area of Supporter Revenue, ensuring efficient Salesforce Service Cloud tooling and data flows across the organisation.

Responsibilities

• Collaborate with stakeholders in the Growth area to shape Salesforce Service Cloud tooling for GNM’s Contact Centre and Guardian Help Centre.
• Develop new features in Salesforce using Apex, Lightning Web Components, and declarative configuration, selecting the most appropriate tool for each problem.
• Integrate Salesforce with internal services and third‑party software such as Big Query, Zuora, Stripe, Pay Pal, and Go Cardless.
• Provide occasional third‑line support for complex queries and troubleshoot production issues.
• Modernise deployment pipelines and testing processes to align with agile practices.
• Contribute to product and technical decisions as part of a cross‑functional, rapidly iterating team.

Qualifications

• Demonstrated experience working with the Salesforce platform, including Apex, Lightning Web Components, and declarative configuration.
• Knowledge of best practices, engineering principles and platform features.
• Comfortable collaborating with stakeholders to implement meaningful changes.
• Experience working in a cross‑functional team in an agile environment.
• Salesforce Platform Developer or Salesforce Agentforce Specialist certification is not required but relevant experience is desirable.

Benefits

• The salary for new Salesforce Developers at the Guardian is £57,000 per year.
• You’ll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days.
• The pension scheme is generous; if you contribute 5% then we will contribute 8‑12% (depending on your age).
• Employees are given 2 volunteering days annually and the option of payroll giving.
• Season ticket loans are also available.
• You are entitled to private healthcare, life cover, income protection, and eye tests; dental insurance is optional.
• Enhanced maternity, paternity, adoption and shared parental leave policies are in place, with support for IVF, menopause, baby loss and trans equality.
• Culture and wellbeing support includes free yoga and pilates classes, a corporate gym membership, and a cycle-to-work scheme.
• The canteen provides breakfast, lunch and dinner with views overlooking Regents Canal.
• Equal Opportunity Employer

We value and respect all differences (seen and unseen) in all people.

We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future.

We actively encourage applications from people of all backgrounds.

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