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- Tasks: Support Financial Advisers and Policyholders with outstanding service through various communication channels.
- Company: Guardian, a forward-thinking company dedicated to protecting families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Why this job: Join an award-winning team and make a real difference in customer service.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Enjoy a hybrid work environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for an Operational Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post. If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does an Operational Support Specialist do? As an Operational Support Specialist, you will be responsible for progressing all administration required to support Guardian’s Customer Service proposition and achieve the target business outcomes. Working closely with the Front Office team you will provide support to advisers and customers accurately and compliantly.
Who are we looking for?
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in an administrative team.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Operational Support Specialist - Hybrid in Reading employer: Guardian Financial Services
Contact Detail:
Guardian Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Specialist - Hybrid in Reading
✨Tip Number 1
Get to know the company! Research Guardian's mission and values, and think about how your skills align with their customer-first approach. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with Financial Advisers and Policyholders, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to build confidence.
✨Tip Number 3
Show off your team spirit! Highlight any experiences where you've worked collaboratively to solve problems. Employers love candidates who can work well with others, especially in a supportive environment like Guardian.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our award-winning team.
We think you need these skills to ace Operational Support Specialist - Hybrid in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operational Support Specialist role. Highlight your customer service experience and any admin roles you've had, as we want to see how you can contribute to our mission.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for great customer service and how you embody the positivity and energy we're looking for. Let us know why you want to join Guardian and how you can help make life better for our customers.
Showcase Your Communication Skills: Since you'll be dealing with Financial Advisers and Policyholders, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure to highlight examples where you've effectively resolved queries or provided support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Guardian Financial Services
✨Know the Company Inside Out
Before your interview, take some time to research Guardian and its mission. Understand their approach to customer service and how they support Financial Advisers and Policyholders. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As an Operational Support Specialist, you'll need a customer-first mindset. Prepare examples from your past experiences where you've successfully resolved queries or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Think of instances where you've supported colleagues or contributed to a team goal. Guardian values teamwork, so showing that you can thrive in a supportive environment will be a big plus.
✨Prepare for Challenging Queries
Expect to be asked how you would handle difficult situations or challenging queries. Think about your approach to problem-solving and resilience. Be ready to discuss specific scenarios where you've managed tough customer interactions effectively.