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- Tasks: Deliver outstanding service to customers via phone, email, and webchat.
- Company: Guardian, a forward-thinking company dedicated to family protection.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Why this job: Join a supportive team making a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Experience Advisor to join our award‑winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post. If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does a Customer Experience Advisor do?
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up‑to‑date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Who are we looking for?
- A customer‑first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Customer Experience Advisor - Hybrid in Reading employer: Guardian Financial Services
Contact Detail:
Guardian Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Hybrid in Reading
✨Tip Number 1
Get to know the company! Research Guardian's mission and values so you can show how your passion for customer service aligns with their goal of making life better. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be resolving queries via phone, email, and webchat, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you took ownership of an issue and resolved it successfully. This will demonstrate your resilience and customer-first mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Guardian, making it easier for us to connect.
We think you need these skills to ace Customer Experience Advisor - Hybrid in Reading
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to fit the role of Customer Experience Advisor. Highlight your communication skills and any relevant experience you have. We want to see how you can contribute to our mission of making life better for families.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Guardian Financial Services
✨Know the Company Inside Out
Before your interview, take some time to research Guardian and their mission. Understand their approach to customer service and how they aim to make life better for families. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer queries. Highlight your communication skills and how you took ownership of issues. This will demonstrate that you have the right mindset for a Customer Experience Advisor role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value effective communication, which is crucial in a customer service position.
✨Bring Positivity and Energy
Your attitude can make a big difference in an interview. Approach the conversation with positivity and energy, especially when discussing challenging situations. This will reflect your resilience and team spirit, qualities that are essential for thriving in a supportive environment like Guardian.