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- Tasks: Deliver outstanding service to Financial Advisers and Policyholders through various communication channels.
- Company: Join Guardian, a company on a mission to protect families with innovative solutions.
- Benefits: Enjoy private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a team making a real difference in people's lives every day.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 25000 - 32000 £ per year.
Guardian is on a mission to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
Responsibilities
- Resolve customer queries at first point of contact via telephone calls, webchats and emails.
- Keep accurate and up-to-date customer records by working through admin tasks.
- Take ownership of issues and see them through to resolution.
Requirements
- A customer-first mindset and strong communication skills.
- Positivity, energy, and the ability to manage your own workload.
- Team spirit and resilience when dealing with challenging queries.
- Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Customer Experience Advisor - Hybrid employer: Guardian Financial Services
Contact Detail:
Guardian Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Hybrid
✨Tip Number 1
Get to know the company! Research Guardian's mission and values so you can show how your customer-first mindset aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be resolving queries via phone, email, and webchat, role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your positivity and resilience! Prepare examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to manage your workload effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our award-winning team.
We think you need these skills to ace Customer Experience Advisor - Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and how it aligns with our mission at Guardian — we want to see how you can help us make life better!
Show Off Your Communication Skills: Since you'll be resolving queries via phone, email, and webchat, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Be Positive and Energetic: We love a positive attitude! Let your enthusiasm shine through in your application. Share examples of how you've tackled challenging situations with energy and resilience — we want to know how you keep that customer-first mindset.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Guardian Financial Services
✨Know the Company Inside Out
Before your interview, take some time to research Guardian and their mission. Understand their brand promise, 'Life. Made Better.' This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about resolving customer queries, prepare examples from your past experiences where you've successfully handled challenging situations. Highlight your communication skills and how you maintained a positive attitude while ensuring customer satisfaction.
✨Demonstrate Team Spirit
Guardian values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your resilience and ability to work well under pressure.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about the training process for new hires or how the team celebrates successes together.