At a Glance
- Tasks: Lead the claims journey, ensuring timely and accurate assessments while managing a dedicated team.
- Company: Guardian Financial Services, committed to making life better for families.
- Benefits: Private medical insurance, competitive pension, gym memberships, and 25 days holiday.
- Other info: Exciting opportunities for professional growth in a supportive environment.
- Why this job: Join an award-winning team and make a real difference in customer experiences.
- Qualifications: Experience in handling life and disability claims with strong communication skills.
The predicted salary is between 36000 - 60000 € per year.
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.
Responsibilities
The Claims Specialist Manager role reports to the Head of Underwriting and Claims Operations and is responsible for the customer claims journey from start to finish through the accurate and timely assessment of key protection claims and the provision of support through our HALO Claims service.
Managing a team of assessors, whom we call Claims Specialists, you’ll ensure your team works within the technical governance framework set out, providing feedback on performance, and supporting their training and development. You’ll also help promote the wider growth of Guardian through the sharing of the customer claims experience.
Qualifications
- Experience of handling all aspects of Life, Critical illness and disability related protection claims
- A real passion for great customer service and improving the customer journey
- Desire to help develop those around you
- A proactive and collaborative nature
- The ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition
- Excellent communication skills, both verbal and written
- Strong planning and organisational skills
Benefits
- Private Medical Insurance with rewards for yourself with discounted rates for your family members
- Competitive Company Pension Scheme
- Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more
This is an exciting time to be joining us with plenty of opportunity for professional growth. We invite you to apply to become part of our award-winning team.
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
Claims Manager - Homebased or Hybrid in Reading employer: Guardian Financial Services
At Guardian Financial Services, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional development. As a Claims Manager, you will benefit from a comprehensive range of perks including private medical insurance, a competitive pension scheme, and access to various employee discounts, all while working in a culture that values collaboration and innovation. Join us in our mission to make life better for families, and take advantage of the numerous growth opportunities available within our award-winning team.
Contact Detail:
Guardian Financial Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Homebased or Hybrid in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Guardian. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Guardian’s claims process and think about how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on your communication skills and how you can demonstrate your passion for customer service and team development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning team at Guardian.
We think you need these skills to ace Claims Manager - Homebased or Hybrid in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with Life, Critical Illness, and Disability protection claims to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about improving the customer journey. Share specific examples of how you've provided great customer service in the past – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Guardian Financial Services
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Life, Critical Illness, and Disability protection claims. Be ready to discuss specific cases you've handled and how you ensured a smooth customer journey. This will show your expertise and passion for great customer service.
✨Showcase Your Leadership Skills
As a Claims Manager, you'll be leading a team of Claims Specialists. Prepare examples of how you've developed others in previous roles. Talk about your approach to providing feedback and training, and how you foster a collaborative environment.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask the interviewers that demonstrate your interest in improving the customer claims experience.
✨Embrace Ambiguity and Problem-Solving
The ability to navigate ambiguity is crucial. Think of instances where you've faced uncertain situations and how you tackled them. Highlight your proactive nature and how you collaborated with colleagues to drive improvements in processes.
