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For Companies At a Glance
- Tasks: Support our care team and clients with flexible, home-based work.
- Company: Join a caring team dedicated to making a difference.
- Benefits: Earn £100 weekly on-call allowance and £12.71/hr for active work.
- Other info: Full training provided; perfect for those who enjoy helping others.
- Why this job: Make a real impact while enjoying flexibility and independence.
- Qualifications: Calm, reliable, and caring individuals; driving license required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a calm, reliable and caring person to join our team as an On‑Call Support Worker. This is a flexible, home‑based role supporting our care team and clients outside of standard office hours. You don’t need to be sat at a desk — you can be at home or out locally (within 10 miles of our office area). You simply need to be contactable and ready to take calls if they come through. This role is ideal for someone who enjoys responsibility, problem‑solving and supporting others, but also values flexibility and independence.
Pay & Allowance
- £100 per week on‑call allowance (covers availability across the rota)
- £12.71 per hour for any active work (calls, scheduling, emergency visits)
- Mileage paid for any emergency in‑field visits
What the Role Involves
- CareAngels needing support or guidance
- Clients or family members calling with queries or concerns
- Urgent scheduling issues (e.g., sickness, delays, last‑minute changes)
- Logging information accurately into our systems
- Liaising with the Registered Manager if a situation requires escalation
Emergency In‑Field Support
Although the role is primarily home‑based, you must be a driver with access to your own car, as you may occasionally need to attend urgent in‑field visits, such as:
- Welfare checks
- Supporting a carer who is delayed or stuck
- Ensuring a client is not left without essential care
These situations are not frequent, but when they arise, you’ll be the calm, capable person who steps in to keep clients safe.
Working Pattern (Two‑Week Rota)
This rota averages 33.5 hours of availability per week, with a balance of responsibility, flexibility and rest days.
Week One
- Mon: 17:00–22:00 (5 hrs)
- Tue: 06:00–09:00 & 17:00–22:00 (8 hrs)
- Wed: 06:00–09:00 (3 hrs)
- Thu: Off
- Fri: 17:00–22:00 (5 hrs)
- Sat: 06:00–22:00 (16 hrs)
- Sun: 06:00–22:00 (16 hrs)
Week Two
- Mon: 06:00–09:00 (3 hrs)
- Tue: Off
- Wed: 17:00–22:00 (5 hrs)
- Thu: 06:00–09:00 (3 hrs)
- Fri: 06:00–09:00 (3 hrs)
- Sat: Off
- Sun: Off
Who This Role Would Suit?
- Stays calm under pressure
- Enjoys helping people
- Is confident making decisions
- Is organised and reliable
- Communicates clearly and kindly
- Is a driver with access to a car
- Is comfortable attending occasional emergency visits
- Wants flexible work that fits around family or other commitments
Experience in care is helpful but not essential — full training is provided.
What You’ll Receive
- Flexible, home‑based working
- £100 weekly on‑call allowance
- £12.71/hr for active work
- Mileage for any emergency visits
- Support from a friendly, experienced leadership team
- Full training and ongoing development
- The chance to make a real difference to clients and carers
On-Call Support Worker employer: Guardian Angel Carers York
Contact Detail:
Guardian Angel Carers York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Call Support Worker
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the lookout for an On-Call Support Worker role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Be ready for those calls! Since this role is all about being contactable, make sure your phone is charged and you’re in a quiet spot when you’re on-call. Practise your calm and reassuring tone so you can shine when the phone rings.
✨Tip Number 3
Show off your problem-solving skills! During interviews or chats, share examples of how you've handled tricky situations in the past. This will show that you’re the reliable person they need when things get tough.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, we love seeing candidates who take the initiative to connect with us online.
We think you need these skills to ace On-Call Support Worker
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting others.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you've got experience in care or problem-solving, shout about it! We love seeing how you can fit into our team.
Keep It Clear and Concise: While we want to know all about you, it's important to keep your application clear and to the point. Use simple language and avoid jargon — we appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Guardian Angel Carers York
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being an On-Call Support Worker entails. Familiarise yourself with the responsibilities listed in the job description, such as handling urgent scheduling issues and providing emergency in-field support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of quick thinking and decision-making, prepare examples from your past experiences where you've successfully solved problems under pressure. Whether it's a situation at work or in your personal life, having specific stories ready will show that you're capable of handling the challenges that may arise.
✨Emphasise Your Communication Style
As an On-Call Support Worker, clear and kind communication is key. Think about how you can convey your ability to communicate effectively with clients and team members. You might want to practice answering questions in a calm and friendly manner, as this will reflect the qualities they are looking for.
✨Prepare for Flexibility Questions
Given the flexible nature of this role, be ready to discuss how you manage your time and commitments. Share how you balance your availability with other responsibilities, and express your willingness to adapt to the needs of the care team. This will show that you value the flexibility the role offers while still being committed to supporting others.