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For Companies At a Glance
- Tasks: Lead a team delivering data-driven insights to enhance customer relationships and optimise value.
- Company: Guaranteed Tenants Ltd, a forward-thinking financial services company.
- Benefits: Negotiable salary up to £110K, hybrid working, and comprehensive benefits.
- Why this job: Shape customer experiences and drive impactful analytics strategies in a dynamic environment.
- Qualifications: Strong background in customer analytics and service operations with SQL skills.
- Other info: Join a collaborative culture focused on innovation and delivery.
The predicted salary is between 84000 - 126000 £ per year.
Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base. Hybrid working – 2-3 days per week in SW London offices preferred. Salary: Negotiable, dependent on experience – £100-110K plus benefits.
Responsibilities
- Lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.
- Drive customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advanced analytics and technology.
- Shape the customer experience and operational strategy, helping deliver faster, smarter, and more cost-efficient service across all channels.
- Blend advanced analytics with commercial acumen to support key business decisions and long-term value growth.
Qualifications
- Strong background in customer analytics, service operations, and lifetime value modelling.
- Proven expertise in segmentation, predictive modelling, regression and clustering to solve commercial problems.
- Knowledge of insurance or similar financial services or regulated sectors highly desirable.
- Deep understanding of customer churn dynamics, complaint drivers and fraud behaviours.
- Strong SQL skills or equivalent; excellent data visualisation and storytelling skills (e.g., Power BI).
- Strong commercial acumen with a pragmatic, delivery-focused mindset.
If you are keen to hear more and feel the following statement resonates – foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness – please apply without delay.
Seniority level: Director
Employment type: Full-time
Job function: Finance
Head of Existing Customer Analytics - Financial Services employer: Guaranteed Tenants Ltd
Contact Detail:
Guaranteed Tenants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Existing Customer Analytics - Financial Services
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector, especially those who work in analytics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! Prepare a portfolio of your past analytics projects that highlight your expertise in customer value optimisation and predictive modelling. This will give you an edge during interviews.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or webinars related to customer analytics in financial services. This knowledge can help you impress interviewers with your insights.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to reflect how your experience aligns with our mission to enhance customer relationships.
We think you need these skills to ace Head of Existing Customer Analytics - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer analytics and any relevant skills like SQL or data visualisation. We want to see how you can lead our analytics strategy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer analytics and how your background aligns with our goals. Show us your commercial acumen and delivery-focused mindset.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements where possible, like how you improved customer retention or optimised service operations. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Guaranteed Tenants Ltd
✨Know Your Analytics Inside Out
Make sure you brush up on your customer analytics knowledge, especially around segmentation and predictive modelling. Be ready to discuss how you've used these skills in past roles to drive customer value and reduce churn.
✨Showcase Your Commercial Acumen
Prepare examples that highlight your ability to blend advanced analytics with commercial insights. Think about specific instances where your analytical decisions led to significant business outcomes or improved customer experiences.
✨Familiarise Yourself with the Company’s Landscape
Research Guaranteed Tenants Ltd and its position within the financial services sector. Understand their customer base and any recent news or changes in the industry that could impact their operations. This will help you tailor your responses and show genuine interest.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to customer analytics and service optimisation. Practice articulating your thought process clearly, demonstrating how you would approach challenges like fraud detection or improving customer satisfaction.
