VP, Product Management – Connectivity and Voice Services

Location: UK/US/Europe (flexible)

About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.

Role Summary: The VP, Product Management – Connectivity and Voice Services role is responsible for leading GTT product strategy, development, execution, and ensuring alignment with organization goals and customer requirements. The product areas and frameworks covered by this role include, but are not limited to, DIA, IP Transit, MPLS, VPLS, Ethernet, Cellular, Broadband, IP addressing, SIP Trunking.

Job Scope: This role collaborates with various departments at GTT, to include, but not limited to network operations, engineering, systems, and service delivery.

Duties and Responsibilities:

• Build vision and roadmap for the connectivity and voice services product lines to maintain a scalable and sustainable business.
• Develop and implement the company's connectivity and voice services product strategy, to meet business objectives, including identifying market opportunities and defining product plan.
• Manage and mentor a high performing team of product managers, fostering a culture of innovation, collaboration and excellence.
• Drive innovation within the portfolio and across divisions to ensure competitive market positioning, pricing, technology, and product structure.
• Leading cross-functional teams to ensure successful product launches and ongoing product improvements.
• Champion a customer-centric approach to product development, ensuring products address customer needs and pain points. Establish and maintain strong relationships with key customers to gather feedback and insights.
• Staying up-to-date with industry trends and competitor activities to inform product decisions and maintain a competitive edge.
• Conducting market research and analyzing customer feedback to inform product decisions.

Required Experience/Qualifications:

• Significant experience leading a Product Management function at a global telecoms or managed services provider.
• Deep understanding of the products that comprise the portfolio, including global access technologies, internet access, IP transit, WAN services, SIP trunking, TDM voice.
• Understanding of multi-national enterprise networking, security and compute requirements, with experience of interacting with C-suite contacts in global enterprises.
• Deep understanding of the competitive marketplace.
• Strong strategic thinking and business acumen, with the ability to align product initiatives with business objectives.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across the organization.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment while providing direction to teams.

Desirable Experience/Qualifications:

• Relevant technical certifications.
• Relevant Product Management training certifications.

Core Competencies:

• Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
• Product Development Strategy: Knowledge of the principles and practices for designing product development strategy; ability to design and implement a product development strategy within the organization.
• Telecom Platforms and Technologies: Knowledge of the architecture of various telecom platforms; ability to manage technologies and systems for providing telecommunications networks and services.
• Telecom Product Management: Knowledge of the methodologies, tools and techniques of telecom products; ability to manage telecom products at all stages of the product lifecycle.
• Telecom Services Industry: Knowledge of the telecommunications industry; ability to provide specific telecommunications experience and knowledge of major technologies, products, key players, trends and directions to help organizational development.

Universal Competencies:

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement: GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.