At a Glance
- Tasks: Lead the transformation of GTT’s customer portal for a seamless digital experience.
- Company: Join GTT, a top networking and security provider, working remotely in a dynamic team.
- Benefits: Enjoy competitive pay, flexible remote work, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and thrive in a fast-paced, innovative environment.
- Why this job: Make a real impact by enhancing user experiences and driving digital innovation.
- Qualifications: Experience in product management and a passion for customer-centric design.
The predicted salary is between 28800 - 48000 £ per year.
<p><b>Title:</b> Product Manager – Digital Experience</p><p><b>Location:</b> USA (remote)</p><p><br></p><p><b>About GTT:</b></p><p>GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.</p><p>Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed.</p><p>Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net.</p><p><br></p><p><b>Role Summary:</b></p><p>We are seeking a dynamic and driven Product Manager – Digital Experience to join the EVDX (Envision Digital Experience) team. This role is central to the transformation of GTT’s customer-facing portal, EVDX, which is undergoing significant investment to simplify, automate, and differentiate the digital experience. You will work closely with the Director of Digital Experience, design and development teams, and stakeholders across the business to deliver a human-centric, customer-first portal experience.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p><b>Product Ownership & Strategy</b></p><ul><li>Define and evolve the vision and roadmap for EVDX portal components across quoting, ordering, assurance, service delivery, and more.</li><li>Become a subject matter expert (SME) in multiple business domains to inform product decisions and drive innovation and improvement across the business.</li><li>Challenge legacy processes and drive digital transformation through simplification and automation.</li></ul><p><br></p><p><b>Human-Centric Design & Agile Product Development</b></p><ul><li>Collaborate with UX/UI designers and developers in a fast paced agile environment to deliver intuitive, customer-focused solutions.</li><li>Ensure all design and development is grounded in solving real customer problems through human-centric design principles.</li><li>Use tools like MURAL for process mapping and JIRA for writing clear, actionable requirements and user stories.</li><li>Participate in sprint planning, backlog grooming, and testing to ensure quality and alignment with business goals.</li></ul><p><br></p><p><b>Stakeholder & Customer Engagement</b></p><ul><li>Build strong relationships across departments including Customer Success, CX, Sales, Marketing, Training, and Operations to gather feedback and align on priorities.</li><li>Facilitate workshops and discovery sessions to gather insights and validate solutions.</li><li>Conduct direct customer interviews to uncover pain points, validate concepts, and inform product decisions.</li><li>Evangelize the EVDX digital experience across the organization, driving adoption and continuous improvement.</li></ul><p><br></p><p><b>Feedback & Continuous Improvement</b></p><ul><li>Collect and analyze feedback, bugs, and issues from internal teams and customers.</li><li>Prioritize enhancements and fixes based on impact, urgency, and strategic alignment.</li><li>Maintain a robust backlog and ensure transparency in prioritization and delivery timelines.</li></ul><p><br></p><p><b>Required Qualifications:</b></p><ul><li>Experience in Product Management for digital platforms or software tools, ideally in telecom or enterprise services.</li><li>Familiarity with quoting, ordering, service delivery, and assurance processes.</li><li>Understanding or willingness to learn Agile methodologies and</li><li>Deep experience working in cross-functional teams.</li><li>Excellent communication and relationship-building skills, with the ability to influence and collaborate across the organization.</li><li>Self-motivated and directed, with the ability to thrive in a fast-paced, dynamic environment with shifting priorities.</li></ul><p><br></p><p><b>Desirable Qualifications:</b></p><ul><li>Product Management certifications (e.g., Pragmatic)</li><li>Experience with tools such as JIRA, Confluence, MURAL, and Figma or similar.</li><li>Technical background or certifications</li></ul><p><br></p><p><b>Core Competencies:</b></p><ul><li>Strategic Thinking & Business Acumen - Ability to see the big picture and align product initiatives with broader business goals. Understands market dynamics, customer needs, and competitive positioning to drive long-term value creation.</li><li>Human-Centric Design Mindset - Deep commitment to solving real customer problems through intuitive, empathetic, and user-friendly design. Advocates for human-centric principles throughout the product lifecycle, from discovery to delivery.</li><li>Customer & Stakeholder Engagement - Skilled in gathering insights through direct customer interviews, internal stakeholder workshops, and cross-functional collaboration. Builds trust and alignment across departments to ensure product success.</li><li>Continuous Improvement & Innovation - Constantly seeks opportunities to simplify, automate, and enhance the digital experience. Challenges the status quo and drives innovation through data, feedback, and experimentation.</li><li>Effective Communication & Influence - Communicates clearly and persuasively across technical and non-technical audiences. Builds consensus, manages expectations, and drives alignment across diverse teams.</li><li>Relationship Management - Establishes and nurtures strong working relationships with internal teams, customers, and partners. Creates a collaborative environment that fosters trust, transparency, and shared success.</li><li>Digital Product Lifecycle Management - Understands the end-to-end lifecycle of digital products—from ideation and MVP to launch and optimization. Balances speed, quality, and customer impact in every phase of development.</li></ul><p><br></p><p><b>EEO Statement:</b></p><p>GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.</p>
Product Manager – Digital Experience in Essex employer: GTT
GTT is an exceptional employer that fosters a dynamic and inclusive work culture, offering remote opportunities for the Product Manager – Digital Experience role. Employees benefit from a commitment to professional growth, collaboration across diverse teams, and the chance to drive meaningful digital transformation in a leading networking and security firm. With a focus on human-centric design and innovation, GTT empowers its workforce to make a significant impact while enjoying a supportive environment that values creativity and continuous improvement.
Contact Details:
GTT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Digital Experience in Essex
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in GTT and how you can contribute to the EVDX team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Product Manager – Digital Experience. We want to hear how you can drive innovation and improve customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Product Manager – Digital Experience in Essex
Product Management
Digital Platforms
Agile Methodologies
Cross-Functional Team Collaboration
Communication Skills
Relationship Building
Customer Engagement
Human-Centric Design
Process Mapping
JIRA
MURAL
Continuous Improvement
Strategic Thinking
Innovation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in digital platforms and how it aligns with our vision for the EVDX portal.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in Agile methodologies and human-centric design can contribute to our team. Use specific examples to illustrate your points.
Be Authentic:Let your personality shine through in your application. We love seeing genuine passion for product management and a commitment to improving customer experiences.
Apply Through Our Website:For the best chance of success, make sure to submit your application directly through our website. It helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at GTT
✨Know Your Product Inside Out
Before the interview, dive deep into GTT's EVDX portal and understand its features and functionalities. Familiarise yourself with the latest updates in digital experience management and be ready to discuss how you can contribute to its evolution.
✨Showcase Your Agile Mindset
Since this role involves working in a fast-paced agile environment, be prepared to share examples of how you've successfully navigated agile methodologies in past projects. Highlight your experience with tools like JIRA and MURAL to demonstrate your hands-on knowledge.
✨Emphasise Human-Centric Design
GTT values a human-centric approach, so come armed with examples of how you've applied user feedback to improve product design. Discuss any workshops or discovery sessions you've facilitated to gather insights and validate solutions.
✨Build Relationships, Even in the Interview
During the interview, focus on your communication skills and how you build relationships across departments. Share stories that illustrate your ability to collaborate with diverse teams and stakeholders, as this will resonate well with GTT's emphasis on cross-functional engagement.
