At a Glance
- Tasks: Lead the transformation of our customer portal, enhancing user experience and driving digital innovation.
- Company: Join GTT, a top networking and security provider, committed to simplifying tech for businesses.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a dynamic environment focused on continuous improvement.
- Why this job: Make a real impact by creating user-friendly solutions that enhance customer experiences.
- Qualifications: Experience in product management and a passion for digital platforms are essential.
The predicted salary is between 36000 - 60000 £ per year.
About GTT:
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.
Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed.
Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit www.gtt.net.
Role Summary:
We are seeking a dynamic and driven Product Manager – Digital Experience to join the EVDX (Envision Digital Experience) team. This role is central to the transformation of GTT’s customer-facing portal, EVDX, which is undergoing significant investment to simplify, automate, and differentiate the digital experience. You will work closely with the Director of Digital Experience, design and development teams, and stakeholders across the business to deliver a human-centric, customer-first portal experience.
Key Responsibilities:
- Define and evolve the vision and roadmap for EVDX portal components across quoting, ordering, assurance, service delivery, and more.
- Become a subject matter expert (SME) in multiple business domains to inform product decisions and drive innovation and improvement across the business.
- Challenge legacy processes and drive digital transformation through simplification and automation.
Human-Centric Design & Agile Product Development
- Collaborate with UX/UI designers and developers in a fast paced agile environment to deliver intuitive, customer-focused solutions.
- Ensure all design and development is grounded in solving real customer problems through human-centric design principles.
- Use tools like MURAL for process mapping and JIRA for writing clear, actionable requirements and user stories.
- Participate in sprint planning, backlog grooming, and testing to ensure quality and alignment with business goals.
- Build strong relationships across departments including Customer Success, CX, Sales, Marketing, Training, and Operations to gather feedback and align on priorities.
- Facilitate workshops and discovery sessions to gather insights and validate solutions.
- Conduct direct customer interviews to uncover pain points, validate concepts, and inform product decisions.
- Evangelize the EVDX digital experience across the organization, driving adoption and continuous improvement.
- Collect and analyze feedback, bugs, and issues from internal teams and customers.
- Prioritize enhancements and fixes based on impact, urgency, and strategic alignment.
- Maintain a robust backlog and ensure transparency in prioritization and delivery timelines.
Required Qualifications:
- Experience in Product Management for digital platforms or software tools, ideally in telecom or enterprise services.
- Familiarity with quoting, ordering, service delivery, and assurance processes.
- Understanding or willingness to learn Agile methodologies and
- Deep experience working in cross-functional teams.
- Excellent communication and relationship-building skills, with the ability to influence and collaborate across the organization.
- Self-motivated and directed, with the ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Desirable Qualifications:
- Product Management certifications (e.g., Pragmatic)
- Experience with tools such as JIRA, Confluence, MURAL, and Figma or similar.
- Technical background or certifications
Core Competencies:
- Strategic Thinking & Business Acumen - Ability to see the big picture and align product initiatives with broader business goals. Understands market dynamics, customer needs, and competitive positioning to drive long-term value creation.
- Human-Centric Design Mindset - Deep commitment to solving real customer problems through intuitive, empathetic, and user-friendly design. Advocates for human-centric principles throughout the product lifecycle, from discovery to delivery.
- Customer & Stakeholder Engagement - Skilled in gathering insights through direct customer interviews, internal stakeholder workshops, and cross-functional collaboration. Builds trust and alignment across departments to ensure product success.
- Continuous Improvement & Innovation - Constantly seeks opportunities to simplify, automate, and enhance the digital experience. Challenges the status quo and drives innovation through data, feedback, and experimentation.
- Effective Communication & Influence - Communicates clearly and persuasively across technical and non-technical audiences. Builds consensus, manages expectations, and drives alignment across diverse teams.
- Relationship Management - Establishes and nurtures strong working relationships with internal teams, customers, and partners. Creates a collaborative environment that fosters trust, transparency, and shared success.
- Digital Product Lifecycle Management - Understands the end-to-end lifecycle of digital products—from ideation and MVP to launch and optimization. Balances speed, quality, and customer impact in every phase of development.
EEO Statement:
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management
Industries: Telecommunications and Computer and Network Security
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Product Manager – Digital Experience employer: GTT
At GTT, we pride ourselves on fostering a dynamic and collaborative work environment where innovative ideas thrive. As a Service Delivery Logistics Manager, you will not only play a pivotal role in enhancing our global logistics operations but also benefit from a culture that prioritises personal ownership and continuous learning. With flexible remote working options and opportunities for professional growth, GTT is the ideal place for those looking to make a meaningful impact in the telecommunications industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Digital Experience
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like GTT!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at GTT would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at GTT through your school's career services!
We think you need these skills to ace Product Manager – Digital Experience
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager – Digital Experience, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager – Digital Experience position at GTT. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at GTT
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
