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- Tasks: Oversee customer experience and ensure top-notch service delivery.
- Company: Leading networking services provider in the UK with a focus on collaboration.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be the voice of the customer and drive service excellence in a dynamic environment.
- Qualifications: ITIL qualified with strong communication and service management experience.
- Other info: Join a supportive team and make a real difference in customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading networking services provider in the UK is seeking a Service Manager to oversee the end-to-end customer experience. This role demands strong communication skills and the ability to manage multiple priorities while ensuring service excellence.
Candidates should be ITIL qualified and possess extensive experience in service management. The Service Manager will act as the customer's advocate, engage with operational teams, and ensure high levels of service delivery, fulfilling customer needs effectively. This position offers a unique opportunity to thrive in a collaborative environment.
Customer Experience & Service Delivery Manager (Remote) in London employer: GTT
Contact Detail:
GTT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Service Delivery Manager (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Experience & Service Delivery Manager (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ITIL qualifications and any relevant service management experience to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer experience and service delivery. Share specific examples of how you've successfully managed customer needs in the past, and don’t forget to mention your communication skills!
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you handle multiple priorities and challenges. We love candidates who can demonstrate their ability to think on their feet and advocate for customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at GTT
✨Know Your Stuff
Make sure you brush up on ITIL principles and service management best practices. Being able to discuss your qualifications confidently will show that you're serious about the role and understand what it takes to deliver excellent customer service.
✨Showcase Your Communication Skills
Since this role requires strong communication, prepare examples of how you've effectively communicated with customers and teams in the past. Think about situations where you acted as an advocate for customers and how you resolved issues.
✨Prioritisation is Key
Be ready to discuss how you manage multiple priorities. Prepare a few scenarios where you successfully juggled various tasks while maintaining high service levels. This will demonstrate your ability to thrive in a fast-paced environment.
✨Engage with the Company Culture
Research the company’s values and culture. During the interview, express how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute to their collaborative environment.
