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- Tasks: Manage client accounts, ensuring timely payments and resolving disputes.
- Company: GTT connects businesses globally with secure networking and cloud solutions.
- Benefits: Enjoy remote work flexibility and a supportive team culture.
- Why this job: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Qualifications: 2+ years in collections preferred; strong communication and analytical skills required.
- Other info: Opportunity to work with a leading Tier 1 internet network provider.
The predicted salary is between 30000 - 42000 £ per year.
time left to apply End Date: May 26, 2025 (30+ days left to apply)
job requisition id R0013295
Job Title: Collections Specialist
Location: UK (remote)
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.
Role Summary:
The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms. In doing so, the Collections Specialist plays a key role in helping GTT to meet its cashflow targets as well as minimising levels of overdue debt and bad debt write offs. The Collections Specialist will also help to resolve disputes, working with contacts at the client and liaising with internal stakeholders in Sales, Billing and Service Delivery to understand, identify and get to the root cause. The ability to show an inquisitive mind, solve problems and push proactively to get results are qualities which will fit well with this role.
The Collections Specialist should be able to manage and drive stakeholder relationships across the business ensuring high levels of customer service and leveraging relationships to drive results for the team. Adopt a ‘continuous improvement mindset’ both to benefit the customer experience and strive to increase efficiency by process optimisation, automation and lean approach.
Duties and Responsibilities:
- Working with an assigned number of Account Managers to assist in the daily collections efforts.
- Contacting all related to the accounts in the work queue daily, and provide sound collection follow-up on delinquent accounts.
- Provide support related to customer balance information, including detailed balance statements as necessary.
- Research and adjust customer accounts as necessary.
- Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances.
- Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.
- Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.
- Maintain bad debt of .5% or less.
- Ensure aging is current and that customer issues are resolved timely.
- Ensure credits are entered timely and reviewed within 3 business days of submission.
- Approve all equipment releases to customers.
- Work with departments to develop processes as it relates to the customer and collections.
Required Skills and Competencies:
- Strong analytical skills.
Required Experience/Qualifications:
- 2+ years of experience in a Collections/Accounts Receivable environment preferred.
- Demonstrable ability to hit core KPIs and targets.
- Demonstrated reporting and process improvement experience.
- Effective written and verbal communication skills.
- Strong organizational skills, with attention to detail, accuracy and accountability.
- Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment.
- Proficiency in Excel and Word.
Desirable Experience/Qualifications:
- Experience in Telecommunications an advantage but not essential.
Core Competencies:
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
- Accountability: Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
- Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintain focus on the continuous improvement of processes, products and services.
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
- Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
About Us
About GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.
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Collection Specialist employer: GTT Communications, Inc.
Contact Detail:
GTT Communications, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Specialist
✨Tip Number 1
Familiarise yourself with GTT's services and products, especially in the areas of SD-WAN and cloud networking. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your analytical skills and be prepared to discuss how you've used them in previous roles. Since the Collections Specialist role requires problem-solving and data analysis, showcasing relevant experiences can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of GTT on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare examples of how you've successfully managed stakeholder relationships in past roles. The ability to communicate effectively and resolve disputes is crucial for this position, so having concrete examples ready will help you make a strong impression.
We think you need these skills to ace Collection Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or accounts receivable. Use keywords from the job description, such as 'analytical skills', 'customer service', and 'process improvement' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Collections Specialist role at GTT. Mention specific experiences that demonstrate your problem-solving abilities and how you've successfully managed stakeholder relationships in the past.
Showcase Relevant Skills: Emphasise your proficiency in Excel and Word, as well as your ability to multi-task and adapt to changing priorities. Provide examples of how you've used these skills in previous roles to achieve results.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GTT Communications, Inc.
✨Research GTT Thoroughly
Before your interview, make sure to dive deep into GTT's services and values. Understanding their global connectivity solutions and customer-first approach will help you align your answers with their mission and demonstrate your genuine interest in the company.
✨Showcase Your Analytical Skills
As a Collections Specialist, strong analytical skills are crucial. Be prepared to discuss specific examples from your past experience where you've successfully analysed data or resolved disputes. Highlighting your problem-solving abilities will resonate well with the interviewers.
✨Demonstrate Effective Communication
Since the role involves liaising with clients and internal stakeholders, showcasing your communication skills is key. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated in challenging situations.
✨Emphasise Continuous Improvement Mindset
GTT values a continuous improvement mindset. Prepare to discuss how you've contributed to process optimisation or efficiency in previous roles. Sharing your ideas on how to enhance customer experience or streamline collections processes will show that you're proactive and results-oriented.
