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- Tasks: Manage client accounts, ensuring timely payments and resolving disputes.
- Company: GTT is a global leader in secure connectivity and cloud networking solutions.
- Benefits: Enjoy remote work flexibility and a supportive team culture.
- Why this job: Join a dynamic team focused on operational excellence and customer satisfaction.
- Qualifications: 2 years in Collections or Accounts Receivable preferred; strong communication skills required.
- Other info: Opportunity for process improvement and collaboration across departments.
The predicted salary is between 30000 - 42000 £ per year.
Location: UK (remote)/ Nottingham, travel will be required occasionally to GTT Nottingham office.
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and offer a comprehensive suite of cloud networking and managed solutions utilizing advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio including SD-WAN, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information, visit www.gtt.net.
Role Summary:
The Collections Specialist manages a portfolio of clients, contacting them via phone and email to ensure payments are made according to contractual terms. This role is vital in helping GTT meet cash flow targets, minimizing overdue and bad debt write-offs. The specialist also resolves disputes by liaising with clients and internal teams in Sales, Billing, and Service Delivery, demonstrating problem-solving skills, proactivity, and a focus on results.
The role requires managing stakeholder relationships across the business, ensuring high customer service levels, and driving process improvements through automation and lean methodologies.
Duties and Responsibilities:
- Assist Account Managers with daily collections efforts.
- Contact clients daily regarding their accounts and follow up on delinquent accounts.
- Provide detailed balance statements and support related to customer balances.
- Research and adjust customer accounts as needed.
- Communicate with clients via phone and email to resolve overdue balances and secure payments.
- Send disconnect notices monthly by the 3rd business day and as necessary.
- Maintain ETL logs and terminate customers upon nonpayment.
- Keep bad debt levels below 0.5%.
- Ensure accounts are aged properly and issues are resolved promptly.
- Process credits timely and review within 3 business days.
- Approve equipment releases to customers.
- Collaborate with departments to improve collection processes.
Required Skills and Competencies:
- Strong analytical skills
Required Experience/Qualifications:
- At least 2 years in Collections or Accounts Receivable preferred.
- Proven ability to meet KPIs and targets.
- Experience in reporting and process improvements.
- Excellent written and verbal communication skills.
- Strong organizational skills, attention to detail, and accountability.
- Ability to multitask and adapt in a fast-paced environment.
- Proficiency in Excel and Word.
Desirable Experience/Qualifications:
- Experience in Telecommunications is advantageous but not essential.
Core Competencies include:
- Data Gathering & Analysis
- Accuracy and Attention to Detail
- Decision Making and Critical Thinking
- Flexibility and Adaptability
- Problem Solving
- Teamwork
- Accountability
- Process Improvement
- Accounts Payable & Receivable knowledge
- Continuous Improvement
- Customer Focus
- Operational Excellence
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Collection Specialist employer: GTT Communications, Inc.
Contact Detail:
GTT Communications, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Specialist
✨Tip Number 1
Familiarise yourself with GTT's services and products, especially their cloud networking and managed solutions. Understanding their offerings will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Collections Specialist, you'll need to resolve disputes and liaise with various stakeholders, so being articulate and clear is crucial.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've successfully managed collections or improved processes in previous roles. This will highlight your ability to meet KPIs and targets, which is essential for this position.
✨Tip Number 4
Network with professionals in the telecommunications industry, as having insights into this field can give you an edge. Attend relevant webinars or join online forums to connect with others and learn more about industry trends.
We think you need these skills to ace Collection Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Collection Specialist position at GTT. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in collections or accounts receivable. Emphasise your analytical skills, problem-solving abilities, and any experience with KPIs and process improvements that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Collection Specialist role. Mention specific examples of how you've successfully managed client relationships and resolved disputes in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at GTT Communications, Inc.
✨Know Your Numbers
As a Collection Specialist, you'll be dealing with financial data regularly. Brush up on your understanding of key metrics like cash flow, overdue accounts, and KPIs. Being able to discuss these confidently will show your analytical skills and readiness for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved disputes or improved processes in previous roles. GTT values proactive problem solvers, so showcasing your ability to handle challenges effectively will set you apart from other candidates.
✨Highlight Communication Skills
Since the role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Be ready to discuss how you've successfully communicated complex information in the past, both verbally and in writing.
✨Showcase Your Adaptability
The Collections Specialist role requires multitasking in a fast-paced environment. Prepare to share instances where you've adapted to changing circumstances or managed multiple priorities effectively, demonstrating your flexibility and organisational skills.
