Team Leader in Watford

Team Leader - Service & Repair

We are looking for an experienced Team Leader to manage the day-to‑day operations of a busy electronics service and repair centre.

This role blends technical expertise with team leadership, ensuring high‑quality diagnostics, repair, and refurbishment of electronic and electro‑mechanical equipment.

Key Responsibilities

• Lead and develop a team of service technicians working on electronic and electro‑mechanical systems




• Oversee diagnostics, inspection, repair, and refurbishment workflows to meet quality and turnaround targets




• Manage repair queues and prioritise workload to maximise efficiency




• Act as the technical escalation point for complex electronic fault‑finding and repair issues




• Control refurbishment processes, including repair cost limits and final quality checks




• Approve service quotations and support customer enquiries with technical input




• Monitor stock levels of electronic components and coordinate with internal teams to ensure availability




• Track performance, report on KPIs, and drive continuous improvement across the service function

Skills & Experience

• Proven experience supervising or leading a technical team




• Experience of daily, weekly and monthly management of staff and contractors




• Experience of dealing with employee meetings, 1-2-1's, review meetings, authorising holiday, personnel issues etc




• Solid diagnostic and fault‑finding skills on electronic equipment would be a plus,




• Strong organisational skills with the ability to prioritise workload effectively




• Confident communicator with a professional, customer‑focused approach

Desirable

• Qualification in electronics, telecommunications, or a related discipline




• Experience in a production, manufacturing, assembly, service centre or maintenance environment would be beneficial.

Benefits:

• Holiday - starting from 25 days up to 30 days plus bank holidays




• Discretionary bonus - approx 10% of annual salary




• Income Protection




• Pension - up to 10% total contribution




• Life Assurance




• Travel Insurance (both business and leisure)




• AXA Healthcare




• Medicash Health plan