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- Tasks: Manage train services and ensure smooth operations across two London depots.
- Company: GTS Transportation connects you with a key player in London's rail industry.
- Benefits: Enjoy a competitive salary and develop a diverse operational skillset.
- Why this job: Join a dynamic team and make a real impact on rail operations in London.
- Qualifications: Rail industry experience is essential; decision-making skills under pressure are a must.
- Other info: This is a full-time, on-site role with a flexible 7-day shift pattern.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
£55,465 rising to £62,682 after probation
London-based – On-site, No Hybrid Working
Shift-based Role Covering Early, Day & Night Shifts (7-day roster)
GTS Transportation is representing our client in the search for an experienced Relief Manager – Rail to provide operational support across Train Service Management, Service & Resourcing Management, and Customer Information Management. This is a critical, hands-on role requiring rail industry experience, ideally in train service management, to ensure the smooth running of rail operations across two key depots in London.
Key Responsibilities:- Provide operational support across three key roles in response to planned and unplanned leave.
- Oversee real-time train service management, ensuring service delivery aligns with performance targets.
- Manage service and resourcing, ensuring effective workforce deployment to maintain operational resilience.
- Support customer information management, ensuring accurate and timely communication with passengers during disruptions.
- Work closely with control teams, station staff, and operational personnel to maintain service standards.
- Adapt to a 6-week rolling shift pattern, covering early, day, and night shifts, including weekends.
- Proven rail industry experience, preferably as a Train Service Manager or in a similar operational role.
- Strong decision-making skills under pressure in a fast-paced environment.
- Excellent understanding of railway operations, service management, and customer information processes.
- Ability to work a flexible shift pattern over a 7-day roster.
- Based on-site at two depots in London – this is not a hybrid role.
- Competitive starting salary of £55,465, rising to £62,682 after successful probation.
- A dynamic and highly responsible role within a critical part of London’s rail operations.
- The opportunity to work across multiple key functions, developing a broad operational skillset.
If you have the rail experience and operational expertise to take on this challenging but rewarding role, apply now!
GTS Transportation is acting as an agency on behalf of our client.
To apply please email your CV to (url removed)
Relief Manager Rail employer: GTS International
Contact Detail:
GTS International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Manager Rail
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced by rail services in London. Understanding the local context and recent developments in the rail industry can give you an edge during interviews.
✨Tip Number 2
Network with professionals already working in the rail industry, especially those in management roles. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions that assess your decision-making skills under pressure. Think of examples from your past experience where you successfully managed operational challenges in a fast-paced environment.
✨Tip Number 4
Demonstrate your flexibility and commitment to shift work during discussions. Highlight any previous experience you have with shift patterns and how you effectively managed your time and responsibilities.
We think you need these skills to ace Relief Manager Rail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant rail industry experience, particularly in train service management. Use specific examples to demonstrate your decision-making skills and operational expertise.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Relief Manager role. Explain how your background aligns with the requirements, focusing on your ability to manage service and resourcing effectively.
Highlight Flexibility: Since this role requires a flexible shift pattern, emphasise your willingness and ability to work early, day, and night shifts. Mention any previous experience you have with shift work in your application.
Showcase Communication Skills: Given the importance of customer information management in this role, provide examples of how you've successfully communicated with customers or managed information during disruptions in past positions.
How to prepare for a job interview at GTS International
✨Showcase Your Rail Experience
Make sure to highlight your previous experience in the rail industry, especially if you've worked as a Train Service Manager or in a similar operational role. Be prepared to discuss specific examples of how you've managed train services and dealt with disruptions.
✨Demonstrate Decision-Making Skills
This role requires strong decision-making skills under pressure. Prepare to share instances where you had to make quick decisions in a fast-paced environment, and explain the outcomes of those decisions.
✨Understand the Shift Pattern
Since this position involves a flexible shift pattern, be ready to discuss your availability and willingness to work early, day, and night shifts, including weekends. Showing that you're adaptable will impress the interviewers.
✨Communicate Effectively
As customer information management is a key responsibility, practice how you would communicate with passengers during disruptions. Think about how you can convey important information clearly and effectively, ensuring passenger satisfaction.
