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- Tasks: Provide top-notch IT support and troubleshoot tech issues in a fast-paced environment.
- Company: Join a growing organisation focused on user-centric IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team with a focus on continuous improvement and career advancement.
- Why this job: Be the go-to tech hero and make a real difference in users' experiences.
- Qualifications: Experience in IT support, strong Windows knowledge, and fluent French required.
The predicted salary is between 30000 - 40000 £ per year.
We’re supporting a growing organisation looking to strengthen its IT support capability with an experienced engineer who thrives in a fast-paced, user-focused environment.
What you’ll be doing:
- Acting as the first point of contact for IT support across the business
- Troubleshooting hardware, software, and system issues across 1st & 2nd line
- Managing incoming tickets, calls, and service requests with a structured approach
- Escalating complex incidents to specialist teams where required
- Monitoring systems to ensure performance, uptime, and reliability
- Maintaining accurate documentation across ticketing platforms
- Supporting end users with guidance, training, and best practice usage
- Contributing to continuous improvement of IT service delivery
What we’re looking for:
- Proven experience within IT support / service desk environments
- Strong working knowledge of Windows environments (desktop & server)
- Exposure to Active Directory and Microsoft 365 administration
- Confident troubleshooting across networks (TCP/IP, DNS, DHCP, VPN)
- Experience supporting end-user hardware (laptops, desktops, peripherals)
- Familiarity with ticketing systems and remote support tools
- Clear communicator with a customer-first mindset
- Able to prioritise and manage multiple issues effectively
- Experience with enterprise applications and cloud-based tooling
- IT certifications (e.g. ITIL, CompTIA, Microsoft)
- Fluent French is required; unfortunately, candidates without professional level French won’t be considered.
For more information, or to apply, please contact Kieran Wilson.
Information Technology Support Engineer in Wokingham employer: GTS Group Ltd
Contact Detail:
GTS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Support Engineer in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Windows environments, Active Directory, and Microsoft 365. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you thrive in fast-paced environments. Don't forget to mention your customer-first mindset and any relevant certifications.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing real-life scenarios where you've made a difference, so don't hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GTS Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Active Directory, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is all about user support, prepare examples that highlight your customer-first mindset. Think of times when you went above and beyond to help a user or improve service delivery.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with the ticketing systems and remote support tools mentioned in the job description. If you have experience with specific platforms, be ready to talk about how you used them to manage and resolve issues efficiently.
✨Practice Your French
As fluent French is a must, practice speaking and writing in French before the interview. You might be asked to demonstrate your language skills, so be prepared to answer questions or explain technical concepts in French.