Product Support Engineer

Few engineering jobs have a direct line between your work and an aircrew member walking away from a bad day. This one does.

You’ll be the person customers and field engineers call when something needs answering properly: what failed, why, and what happens next.

What you’ll be doing

• Acting as technical liaison for customers worldwide, handling enquiries and keeping them updated through to resolution




• Supporting Field Service Engineers with technical advice and investigation support




• Investigating in-service defects, documenting findings, identifying root cause and overseeing corrective actions




• Working with the Design Office to specify ground support equipment, test equipment and tooling used for maintenance and operational checks




• Writing formal technical communications, including service information and technical information letters




• Occasional travel within the UK and overseas to support customers

What you’ll bring

• HNC/HND (or above) in mechanical or aerospace engineering, or extensive hands‑on experience supporting aerospace or defence equipment in service




• A solid grasp of product support practice: in‑service failures, defect investigation, corrective action




• Clear, confident written English. You’ll be producing documents customers act on




• Strong problem-solving and data analysis skills




• Good Excel and MS Office skills; SharePoint experience is useful




• Understanding of QA and manufacturing processes is a plus

Good to know

• No security clearance required




• The role involves work subject to explosives regulations, so relevant compliance checks apply




• Office‑based role, reporting to the Product Support Manager

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