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- Tasks: Provide top-notch engineering support and keep machines running smoothly for customers.
- Company: Join a leading company in special purpose machinery with a focus on innovation.
- Benefits: Enjoy a competitive salary, private medical insurance, and a supportive health programme.
- Why this job: Make a real difference by ensuring customer satisfaction and machine performance.
- Qualifications: Mechanical or electrical qualification and experience with electro-mechanical equipment preferred.
- Other info: Dynamic role with opportunities for growth and additional leave benefits.
The predicted salary is between 38000 - 42000 £ per year.
Location: Kilmarnock
Salary: £38,000 per annum (includes shift allowance)
Working Hours: Monday to Friday, Day Shift
About the Role
This role is customer-facing and requires a strong technical background, excellent communication skills, and a commitment to delivering high-quality service. The successful candidate will be responsible for maintaining and improving machine performance, ensuring minimal downtime, and delivering a professional engineering service that meets or exceeds customer expectations.
Key Responsibilities
- Deliver professional on-site engineering support to customers
- Ensure equipment performance meets agreed service levels
- Carry out corrective, planned, and preventative maintenance in line with OEM requirements
- Diagnose and resolve breakdowns efficiently, aiming for first-time fixes
- Maintain high levels of customer satisfaction through daily interaction and support
- Adhere to all Health & Safety regulations and company procedures
- Identify opportunities for improvement and innovation
- Manage spare parts usage and maintain accurate stock and service records
- Ensure tools and equipment are maintained in safe, working order
Skills, Experience & Qualifications
- Mechanical or Electrical qualification (Degree, Diploma, or equivalent experience preferred)
- Proven experience with electro-mechanical equipment (packaging or document handling equipment advantageous)
- Mechanical knowledge (minimum 1 year required)
- Electrical experience (preferred)
- Experience in a customer-facing engineering role
Benefits
- Company pension
- Private medical & dental insurance
- Life insurance
- Health & wellbeing programme
- Additional leave entitlement
Service Engineer in Kilmarnock employer: GTS Group Ltd
Contact Detail:
GTS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Kilmarnock
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to discuss them in detail. You might get asked about specific machinery or troubleshooting scenarios, so brush up on your knowledge and be prepared to impress!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and even give you a heads-up on what to expect during the interview process.
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re serious about the role and gives us a chance to see your application in the best light. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Engineer in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your mechanical and electrical qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality service and how your previous experiences have prepared you for this customer-facing role. We love a good story!
Show Off Your Communication Skills: Since this role involves daily interaction with customers, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at GTS Group Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electro-mechanical equipment. Be ready to discuss your experience with specific machinery and how you've tackled maintenance or breakdowns in the past. This will show that you’re not just a talker but someone who can deliver results.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice how you explain complex technical issues in simple terms. Think of examples where you’ve successfully communicated with customers or colleagues to resolve issues. This will highlight your ability to maintain high levels of customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you diagnosed and resolved breakdowns efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your commitment to first-time fixes and minimal downtime.
✨Be Safety Savvy
Familiarise yourself with Health & Safety regulations relevant to the engineering field. Be prepared to discuss how you’ve adhered to safety protocols in previous roles. This shows that you take safety seriously and understand its importance in delivering a professional service.