FM Service Supervisor Location: Farnborough Permanent | Full-time | Predominantly Office-Based Salary: £40,000 - £45,000 + Bonus + Excellent Benefits We are recruiting for an experienced FM Service Supervisor to join a major organisation delivering engineering and facilities management services across some of the UK's largest customer contracts. This is a key operational leadership position, responsible for managing a team of approximately 8 Service Coordinators/Support professionals who collectively support the activities of up to 50 field-based engineers across major FM contracts within sectors including Banking, Healthcare and other critical customer environments. We're looking for an established people manager from a Facilities Management, Building Services, Engineering Services or similar service-led environment. You don't need to be a technical specialist or come from a Fire however, you must understand the demands of supporting field-based engineering services and have proven experience leading, developing and driving the performance of an operational service team. The Role As FM Service Supervisor, you'll take ownership of the day-to-day performance of the service support function, ensuring engineers and customers receive the operational support required to deliver against contractual commitments and service levels. Your responsibilities will include: Leading, coaching and developing a team of approximately 8 service support/coordinator staff. Overseeing the coordination and operational support of up to 50 field-based engineers. Managing workloads, resources, attendance and team performance to ensure operational priorities are achieved. Supporting the delivery of major Facilities Management contracts across Banking, Healthcare and other large customer environments. Monitoring performance against KPIs, SLAs and contractual service requirements, identifying trends and areas for improvement. Overseeing engineer scheduling, dispatch and planned maintenance activities. Acting as an escalation point for operational and customer service issues, ensuring problems are resolved effectively. Working closely with Service Managers, Engineers, Sales teams and customers to maintain excellent service delivery. Overseeing key service administration activities including quotations, invoicing, procurement, contract administration and service documentation. Supporting Health
FM Service Supervisor employer: GTS Group Ltd
Join a leading rail organisation in South London as a Rolling Stock Mechanical Fitter, where you will be part of a supportive engineering team dedicated to maintaining and enhancing fleet reliability and safety. With a competitive salary of up to £43,000 per annum, excellent training and development opportunities, and a positive work culture, this role offers a meaningful career path in the rail industry. Embrace the chance to work on critical rail fleets while enjoying a collaborative environment that values your skills and contributions.
