At a Glance
- Tasks: Lead workforce planning and deliver impactful training for frontline teams.
- Company: Join GTR, a dynamic player in the rail industry focused on customer service innovation.
- Benefits: Enjoy 25 days holiday, healthcare, free travel, and a fantastic benefits package.
- Other info: Flexible working with a mix of on-site and remote work.
- Why this job: Be at the forefront of transforming customer experiences and shaping the future of rail.
- Qualifications: Project management experience and strong data analysis skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
GTR are recruiting a Workforce Design and Planning Manager based out of 26-28 Addiscombe Road. This is a great opportunity for a customer-focussed individual to deliver engaging, high-impact training that empowers frontline teams to create great journeys every day.
Purpose of role:
Taking responsibility for creating the Customer Service Directorate (CSD) workforce plan, the role holder will produce and deliver against our plans to recruit and train colleagues to efficiently meet a variety of strategic objectives and KPI deliverables. The plans will be data driven and delivered within budgetary limits, contributing to improved service quality and revenue protection metrics.
Works closely with internal and external stakeholders to ensure that the evolving plan is consistently delivered on time and to budget, with risks identified, minimised and effectively managed. The role is also responsible for reporting against the plan and working with colleagues from across the CSD, Recruitment and Rostering teams to build a reliable forecast.
Using data and insight, seeks opportunities to optimise our frontline workforce design, building compelling local and functional change proposals that support the overall GTR strategy. Project manages any approved changes, supporting frontline leaders to enable benefit realisation.
Key information:
The Customer Service Directorate is embarking on a series of exciting projects over the next year which will help speed up our recruitment processes, deliver customer service training, and ensure we have the right people, in the right roles at the right time. This is an exciting opportunity to be at the heart of a directorate driving change and innovation in the rail industry and working hard to meet the demands of a growing customer base.
A series of high-profile projects are being delivered in the Customer Service Directorate this year, spanning workforce and resource planning and customer service training, and this role will play an essential role organising, planning and leading delivery.
This individual will spearhead the development of our groundbreaking Great Journey Makers customer service training experience.
This is a great opportunity for those with project management or operational delivery experience who want to contribute to some existing initiatives being delivered this year. The customer service directorate is delivering projects which will help create better customer experiences and a more efficient operating model, where our aim to create great journeys and work smarter, spend wisely is at the heart of all we do.
The successful candidate will be highly proactive and use their initiative not only to manage the delivery of customer service directorate projects, but to get stuck in and use their own experience and ideas to ensure we are designing training which makes the biggest colleague and customer impact.
We are a fast-paced team who work closely with senior leaders, stakeholders and industry (including DfT) to respond to submissions and requests for information. We work at pace to ensure that we are delivering value for money, and an eye for detail and confident presenting is essential in this role.
The successful candidate will have a good grasp of data and how to make informed decisions based on analysing information. The successful candidate should be able to use Power BI, SharePoint and other tools.
The successful candidate will be required to join the customer service on-call roster.
What we can offer you:
- Final salary pension
- 25 days holiday plus bank holidays
- Healthcare
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- Discounted Oyster Card
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
- StarHub - our great benefits package which includes discounts with many retailers.
Please open the attached job description for more information.
Workforce Design and Planning Manager (3578) employer: GTR
GTR is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where innovation and collaboration thrive. With a strong focus on customer service excellence, employees benefit from comprehensive training programmes, flexible working arrangements, and a generous benefits package including free travel for family members and a final salary pension scheme. Located in East Croydon, this role provides the unique opportunity to be at the forefront of transformative projects within the rail industry, making a meaningful impact on both colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Design and Planning Manager (3578)
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at GTR!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at GTR.
We think you need these skills to ace Workforce Design and Planning Manager (3578)
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at GTR. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to GTR and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at GTR. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to GTR's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at GTR
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with GTR.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at GTR will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact GTR and how you would contribute to adapting HR strategies.
