At a Glance
- Tasks: Provide outstanding customer service and ensure revenue protection at the station.
- Company: Join a leading transport company focused on customer experience.
- Benefits: Free travel, discounts, pension scheme, and opportunities for progression.
- Other info: Flexible shifts with a dynamic work environment and career growth.
- Why this job: Be the first point of contact for customers and make their journey memorable.
- Qualifications: Positive attitude, excellent communication, and ability to stay calm under pressure.
The predicted salary is between 24000 - 28000 £ per year.
Do you have a passion for customer service and enjoy helping people? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. As a RCO/Gateline Assistant, you will be a key member of staff in the station and on-train environment. You will often be the first point of contact for customers and play a vital role in their journey. Your aim is to provide a higher than expected level of information, foster a feeling of safety, security and wellbeing, and protect the revenue of GTR.
Responsibilities
- Your duties fall into four main categories: revenue protection, customer service, security and information provision.
- This environment can be high-pressure, and it is crucial to promote maximum customer goodwill with high standards of courtesy and service.
- You will provide proactive assistance at all times.
Qualifications
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willing to adapt to change
- Be professional at all times
Requirements
- This role covers 24‑hour operation, so you must live in the local area and have independent transport to arrive at the station for the early shift when a train service may not be available.
- All station‑based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.
Benefits
- In return, you'll enjoy an interesting and varied work schedule in an environment where learning and progression are actively encouraged.
- Your benefits include free travel on our network, a privilege‑rate Oyster card, up to 75% off travel on other TOCs, a final salary pension and more.
Revenue Control Officer-Brent Cross (3565) in Swansea employer: GTR
As a Revenue Control Officer at Brent Cross, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. Our commitment to employee growth is reflected in our varied work schedules and extensive benefits, including free travel on our network and a final salary pension, ensuring that you feel valued and supported in your career. With a focus on safety, security, and customer satisfaction, we foster a culture of professionalism and adaptability, making this an excellent place for those seeking meaningful and rewarding employment.
