The Job
- As the GPR, one day you could be covering Platform, the next Gateline or Salespoint duties.
- You could be working any of the shifts (early, late or nights) and any of the duties required for the above roles with the roster published on a Thursday to cover the following week.
- Covering stations across the Sutton, you must be able to be flexible.
- These roles cover 24 hour operation, due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
Are you an experienced Team Leader?
Do you also enjoy working in a customer facing position?
As our General Purpose Relief (GPR) you get to do both:
- You will be passionate about delivering outstanding customer service each and every time,a role model for others to follow.
- You must be also comfortable and effective in leading your team, of up to 20 and providing them the support and development they need to enable them to perform their roles effectively
Through you and your team, our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience. One which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey.
Theseroles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends and
Customer Services Team Leader (2C-GPR Sutton Area) (3632) employer: GTR
GTR is an exceptional employer that prioritises employee development and a customer-centric culture, making it an ideal place for a Customer Service Trainer. Based in East Croydon, you will benefit from a supportive work environment that offers comprehensive training programmes, generous holiday allowances, and a robust benefits package including free travel for you and your family. With a strong commitment to work-life balance and continuous improvement, GTR empowers its employees to thrive while delivering outstanding service to customers.
