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For Companies At a Glance
- Tasks: Assist passengers with tickets and provide top-notch customer service.
- Company: Join a dynamic team at a leading transport company.
- Benefits: Enjoy free travel, discounts, and a supportive work environment.
- Why this job: Be the face of customer service and make a difference in people's journeys.
- Qualifications: Passion for customer service and effective communication skills required.
- Other info: Great opportunities for learning and career progression await you.
The predicted salary is between 24000 - 28000 £ per year.
Key Info
Role: Gateline Assistant
Location: Leatherhead (Surrey)
Contract: Full Time, averaging 35 hours per week
Roster: Earlies Lates (covering between 05:30 and 01:00 approx)
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers.
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
- Participating in the safe running of trains and a safe station environment by complying with procedures.
- Promoting all relevant marketing literature and useful information.
Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- A strong proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Customer Service Assistant - Gates (LHD) in Surrey employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Gates (LHD) in Surrey
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be an effective communicator. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be proactive during your interview! Think of ways you can anticipate customer needs and share those ideas. This shows that you’re not just waiting for instructions but are ready to take initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the company culture before you even step in for an interview.
We think you need these skills to ace Customer Service Assistant - Gates (LHD) in Surrey
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about delivering outstanding customer service, as this is key to the role!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experience and skills, especially those related to managing customers in challenging situations. We appreciate a well-structured application!
Local Knowledge is Key: Since you'll need to get to the station for early shifts, mention your local area knowledge and transport options. This shows us you're ready and committed to the role right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making a positive impact, so show them you understand what that means!
✨Demonstrate Your Communication Skills
As a Gateline Assistant, you'll need to communicate effectively with passengers. Practice clear and concise responses to common interview questions. You might even want to role-play with a friend to get comfortable expressing your thoughts.
✨Show Your Proactive Approach
Think of situations where you anticipated a customer's needs before they even asked. Prepare to discuss these scenarios during your interview. Highlighting your proactive mindset will show that you're a perfect fit for this role.
✨Familiarise Yourself with the Local Area
Since the job requires you to live locally, be prepared to discuss your knowledge of the area. Mention any transport options you have and how you plan to manage your shifts. This shows your commitment and readiness for the role!