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- Tasks: Deliver outstanding customer service and ensure a safe, secure environment for passengers.
- Company: Join Govia Thameslink Railway, a leader in customer-focused transport solutions.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be the friendly face that makes every customer's journey memorable.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Dynamic role with varied shifts; must live locally and have independent transport.
The predicted salary is between 24000 - 36000 £ per year.
Do you have a passion for customer service? Do you enjoy helping people? We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeting to customers in a polite and professional manner at all times.
Your duties fall into four main categories – revenue protection, customer service, security and information provision. It is an environment in which you will sometimes be working under pressure. As you would expect, it is particularly important to promote the maximum customer goodwill with high standards of courtesy and service, this includes ensuring that proactive assistance is provided at all times.
We are looking for people who can work clearly and accurately under pressure and tight timescales, think logically, literally and creatively. You will need to possess and demonstrate the following:
- Positive attitude
- Excellent communication skills
- High standards of honesty and integrity
- Ability to remain calm under pressure
- Flexible and willingness to adapt to change
- Be professional at all times
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available. All stations based roles may involve standing for long periods of time and working shifts including weekends, nights.
Revenue Control Officer-Stevenage employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Control Officer-Stevenage
✨Tip Number 1
Get to know the company! Research Govia Thameslink Railway and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey information clearly and professionally. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and get back to you faster!
We think you need these skills to ace Revenue Control Officer-Stevenage
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see how you can make our customers' day better, so share any relevant experiences that showcase your customer service skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since this role involves working under pressure. Make sure your key skills and experiences shine through without unnecessary fluff.
Demonstrate Your Problem-Solving Skills: Think about times when you've had to think on your feet or adapt to changes quickly. We love candidates who can remain calm under pressure, so share those stories in your application to show us how you handle challenges.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples where you've gone above and beyond for a customer, as this role is all about making their day better. Be ready to share these stories!
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle pressure and unexpected situations. Think of times when you had to think on your feet or adapt quickly to changes. This will show that you can remain calm and effective in a busy environment.
✨Showcase Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable expressing yourself. Remember, it's not just what you say, but how you say it!
✨Be Professional and Personable
First impressions matter! Dress smartly and be polite from the moment you walk in. A warm greeting and a friendly smile can go a long way in showing that you embody the positive attitude they’re looking for.