At a Glance
- Tasks: Lead station operations, ensuring safety and excellent customer service.
- Company: Join Greater Thameslink Railway, the UK's largest rail operator.
- Benefits: Enjoy competitive salary, free travel, healthcare, and 25 days holiday.
- Other info: Dynamic environment with endless career development opportunities.
- Why this job: Make a real impact on millions of journeys while growing your career.
- Qualifications: Strong leadership and customer service skills required.
The predicted salary is between 27000 - 33000 £ per year.
Get your career on track with a team where you can grow, belong and make an impact from day one. Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.
Our people are central to everything we do, and we are committed to creating an environment where colleagues can grow, contribute and feel proud of the work they do. At GTR, your career isn't just another job; it is a journey where the destinations are endless. We are committed to career development and progression, offering clear pathways to help you steer your future.
At GTR, we are dedicated to fostering a diverse and inclusive workplace. Our goal is to build a culture where we attract, develop and retain talent that is truly representative, where all colleagues can thrive and be themselves at work, where everyone feels welcome, valued and safe.
What You'll Do
The primary purpose of this role is to promote awareness of and ensure robust and effective Station Operations are in place, so that customers travel safely and colleagues have the skills and knowledge they need to perform their duties with confidence. The role holder will work collaboratively alongside our Station Management team, providing strong leadership and direction for station colleagues and delivering high standards, efficiency and innovation whilst role modelling GTR's values and behaviours.
Key Responsibilities include:
- Ensure robust station operation plans are in place and stations operate safely, effectively and in compliance with relevant standards.
- Deliver customer service and operational targets, including SQR and Assisted Travel measures, whilst creating welcoming station environments.
- Ensure stations, rail replacement services and event operations are effectively managed during disruption, engineering work and periods of increased passenger demand.
- Provide visible leadership, coaching and support to station colleagues, driving engagement, safety, customer service and operational excellence.
- Work collaboratively with Station Management teams and wider stakeholders to deliver customer, people, revenue, safety and performance objectives.
What we're looking for:
- Proven ability to lead, motivate and engage colleagues to deliver measurable improvements.
- Strong customer service skills with a track record of delivering or exceeding performance targets.
- Ability to plan, organise and deliver operational activities effectively.
- Experience building collaborative working relationships and achieving positive outcomes in challenging environments.
- Strong coaching, mentoring, investigation and report-writing skills.
What We Can Offer You
At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:
- Final salary pension
- 25 days holiday plus bank holidays
- Healthcare
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- Discounted Oyster Card
- Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
- Access to StarHub - our employee benefits platform offering discounts with a wide range of retailers and services
- Career development and progression opportunities across the UK's largest rail networks
- The opportunity to make a real difference to millions of customer journeys every year.
We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage.
How to Apply
Please complete the application form and submit your CV. We look forward to hearing from you and exploring whether GTR could be your next career step. Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.
Mobile Station Manager (3683) in Stevenage employer: GTR
At GTR, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises both professional and personal development. As an Integration Change Lead at our Monument Place location, you will benefit from a competitive salary package, generous holiday allowance, and unique perks such as free travel for you and your family, all while playing a crucial role in transforming the railway experience for millions of customers. Join us to not only advance your career but also to make a meaningful impact in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Station Manager (3683) in Stevenage
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like GTR.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by GTR. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Mobile Station Manager (3683) in Stevenage
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at GTR, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at GTR and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into GTR. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at GTR
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at GTR.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to GTR.
