At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth station operations.
- Company: Join a leading transport company committed to excellence and community.
- Benefits: Free travel, discounts, pension scheme, and opportunities for growth.
- Other info: Flexible shifts with a focus on learning and career progression.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong leadership, customer service skills, and a proactive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Full‑time, averaging 35 hours per week plus rostered Sundays. Roster includes Earlies, Lates & Nights – 24‑hour coverage.
As the Station Team Leader / Supervisor you will be passionate about delivering outstanding customer service each and every time. You will lead a team of up to 15, providing support and development to enable them to perform their roles effectively.
Key Responsibilities
- Lead and support a team of up to 15 members, providing guidance and development.
- Be visible and anticipate customer needs to meet expectations, serving as the first point of contact for customers.
- Cover the Station Manager position when required.
- Manage a 24‑hour operation, ensuring reliable service across varied shift times.
- Stand for long periods, work weekends and bank holidays, and maintain platform safety.
Qualifications & Requirements
- Demonstrable ability to engage, lead and motivate a team.
- Proactive approach with passion for supporting and developing team members.
- Exceptional customer service skills; role model behaviour.
- Experience managing customers effectively in difficult environments.
- High numerical ability.
- Must live in the local area and have independent transport to accommodate variable shift times.
- Excellent communication skills, demonstrated in application and assessment.
- Confidence to make customer‑focused decisions and follow instructions effectively.
Benefits
Enjoy a varied work schedule in an environment where learning and progression are actively encouraged. Benefits include free travel on the network, privileged rate Oyster card, up to 75% off travel on other train operating companies, a final salary pension and more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Station Team Leader / Supervisor (SUO) (3556) employer: GTR
As a Station Team Leader/Supervisor at our Sutton location, you will thrive in a dynamic environment that prioritises outstanding customer service and team development. We offer a supportive work culture with opportunities for personal growth, alongside attractive benefits such as free travel on the network and a final salary pension, making us an excellent employer for those seeking a rewarding career in the transport sector.
