At a Glance
- Tasks: Deliver world-class customer service at St Pancras, assisting customers with tickets and travel.
- Company: Join a dynamic team at St Pancras International, known for its exceptional service.
- Benefits: Flexible shifts, competitive pay, and the chance to develop your customer service skills.
- Other info: Must live locally and have independent transport for varied shift times.
- Why this job: Make a real difference in people's travel experiences while working in a vibrant environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 € per year.
Do you have a passion for customer service? Do you enjoy helping people? We currently have an opportunity for a multi-functional Customer Service Assistant (Platform & Ticket Office) to deliver world-class customer service at St Pancras International. These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.
Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. As a Customer Service Assistant you must be able to demonstrate a 'can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront.
Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform duties. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
Experience / Skills / Requirements- A proactive approach coupled with passion and ability to support and develop your team
- Exceptional levels of customer service, each and every time you will be a role model for others to follow
- Demonstrable experience of managing customers effectively in difficult environments
- You must be able to demonstrate a high level of numerical ability
- Due to the shift times, which will vary, you must live in the local area and have available free transport
- An effective communicator and must be able to demonstrate this both through your application and or assessments
- Trust to make decisions in a customer focused manner and carry out instructions effectively
- Applicants must be willing to work unsocial and irregular hours, including nights and weekends.
Customer Service Assistant- St Pancras in Southend-on-Sea employer: GTR
As a Customer Service Assistant at St Pancras International, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in a vibrant and multicultural environment. Our commitment to employee growth is reflected in our supportive work culture, where we encourage continuous development and provide opportunities for advancement within the company. With flexible shift patterns and a focus on teamwork, we ensure that our staff feel valued and empowered to make a positive impact on every customer's journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- St Pancras in Southend-on-Sea
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk in for your interview, show them you understand what they stand for and how you can contribute to that world-class service.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when you're faced with real customers at St Pancras.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your proactive approach and ability to handle difficult environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and delivering exceptional customer service.
We think you need these skills to ace Customer Service Assistant- St Pancras in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for helping people in your application. We want to see that you genuinely care about providing a top-notch experience for our customers, so share any relevant experiences that showcase this passion.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for strong communication skills right from the start!
Demonstrate Your Problem-Solving Skills:Since you'll be dealing with customers in various situations, it's important to show us how you handle challenges. Include examples of times you've successfully managed difficult customer interactions or resolved issues effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GTR
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about making customers feel valued, so showing your passion for helping people will definitely impress.
✨Familiarise Yourself with the Role
Take some time to understand the specific duties of a Customer Service Assistant at St Pancras. Research the ticketing system they use and think about how you would handle common customer queries. Being knowledgeable about the role shows that you're genuinely interested and prepared.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so think about how you would approach different scenarios. Show that you can listen actively and respond appropriately.
✨Be Ready for Shift Work Questions
Given the shift patterns, be prepared to discuss your availability and how you plan to manage working unsocial hours. Highlight your flexibility and commitment to being there for customers whenever they need assistance. This will show that you’re reliable and dedicated to the job.
