Senior Customer Analysis & Reporting Manager (3687) - Monument Place
Senior Customer Analysis & Reporting Manager
Turn Data into Decisions. Shape Customer Strategy. Drive Business Growth.
Are you passionate about uncovering the stories behind the numbers? Do you thrive on transforming complex customer data into meaningful insights that influence strategic decisions? If so, we have an exciting opportunity for a Senior Customer Analysis & Reporting Manager to join our team.
This is more than a reporting role. You'll be the driving force behind customer analytics, helping business leaders understand customer behaviour, identify growth opportunities, and deliver exceptional customer experiences through data-driven decision making.
What You'll Be Doing
As our Senior Customer Analysis & Reporting Manager, you will:
- Lead the development of customer insight, analytics, and reporting strategies.
- Translate large and complex datasets into clear, actionable business recommendations.
- Partner with senior stakeholders across the organisation to influence key commercial and customer decisions.
- Develop and maintain executive-level dashboards, KPIs, and reporting frameworks.
- Identify customer trends, opportunities, risks, and behavioural patterns that drive business performance.
- Lead customer segmentation, forecasting, and predictive analytics initiatives.
- Manage and develop a high-performing analytics team, fostering a culture of innovation and continuous improvement.
- Champion data quality, governance, and best-practice reporting standards.
What We're Looking For
You'll be a strategic thinker with a strong analytical mindset and a passion for customer insight.
You'll bring:
- Significant experience in customer analytics, business intelligence, or reporting leadership roles.
- Advanced data analysis skills using tools such as SQL, Power BI, Tableau, Excel, or similar platforms.
- Proven ability to influence senior stakeholders through insight-led storytelling.
- Experience managing reporting functions and leading high-performing teams.
- Strong commercial awareness and the ability to connect customer data to business outcomes.
- Excellent communication and presentation skills.
- A continuous improvement mindset with the confidence to challenge traditional thinking.
Full JD attached.
Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.
Documents
Senior Customer Analysis & Reporting Manager (3687) employer: GTR
At GTR, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises both professional and personal development. As an Integration Change Lead at our Monument Place location, you will benefit from a competitive salary package, generous holiday allowance, and unique perks such as free travel for you and your family, all while playing a crucial role in transforming the railway experience for millions of customers. Join us to not only advance your career but also to make a meaningful impact in the rail industry.
