At a Glance
- Tasks: Deliver outstanding customer service and assist customers with ticketing.
- Company: Join a dynamic team in a customer-focused environment.
- Benefits: Enjoy free travel, discounts, and ongoing training opportunities.
- Other info: Part-time role with flexible shifts and great career progression.
- Why this job: Make a difference in customers' journeys while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Do you have a passion for customer service? Do you enjoy helping people? As a Sales Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey, making it a vital role for making our customers' day.
Due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required, as there may not always be a train service available. All station-based roles may involve standing for long periods of time and working shifts including weekends and bank holidays.
As a Sales Assistant, you must be able to demonstrate a 'can do' attitude, strong customer focus, and excellent communication skills, all with the customer at the forefront. Working on a shift basis, including weekends, you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer-based ticketing system which is able to provide any information our customers may need and has direct access to our intranet. You will also be responsible for assisting customers where necessary.
Experience / Skills / Requirements:
- A proactive approach coupled with passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time; you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- You must be able to demonstrate a high level of numerical ability.
- An effective communicator and must be able to demonstrate this both through your application and/or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
This is a part-time position working 20 hours per week. In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, and much more.
Sales Assistant (Part time)-Bowes Park (3570) employer: GTR
As a Sales Assistant at Bowes Park, you will be part of a dynamic team dedicated to delivering exceptional customer service in a vibrant and supportive work environment. With a strong emphasis on employee growth, you will benefit from comprehensive training and a range of perks including free travel on our network and generous discounts, making this an ideal opportunity for those passionate about helping others while enjoying a fulfilling career. Join us and become a vital part of our mission to enhance every customer's journey.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (Part time)-Bowes Park (3570)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GTR and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GTR and let us see your personality shine through!
We think you need these skills to ace Sales Assistant (Part time)-Bowes Park (3570)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GTR.
Get Familiar with Our Brand:Before applying, take some time to learn about GTR and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GTR
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GTR.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GTR will surely appreciate.
