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For Companies At a Glance
- Tasks: Support and train teams on new digital initiatives across the GTR network.
- Company: Join Go-Ahead, a leader in transport innovation and customer service.
- Benefits: Enjoy free travel, hybrid working, a generous pension, and healthcare perks.
- Why this job: Be part of exciting change initiatives that enhance efficiency and improve customer experience.
- Qualifications: No specific qualifications required; just a passion for change and teamwork.
- Other info: Extensive travel opportunities across the GTR network included.
The predicted salary is between 28800 - 43200 £ per year.
Retail Change Support – Go-Ahead House (East Croydon)
Currently looking to recruit a Retail Change Support Lead who will be based at Go Ahead House however, there will be extensive travel across the GTR network.
Job Purpose
Working as part of The Retail Change Team to facilitate Change initiatives across GTR\’s. The primary role of the Retail Change team is to support new digital and smart media initiatives into the business so that it becomes \’business as usual\’ for our frontline teams.
This is achieved by the Change Lead role providing onsite and remote support, guidance and training/coaching/mentoring.
Key change programmes the team have been involved in include the introduction of the key smartcard across GTR, the ticket vending machine replacement programme, replacing ticket issuing systems in ticket offices, introducing STNR as well as many other initiatives to improve systems and ways of working to improve efficiency and working practices.
Please see attached full job description.
In return we can offer you:-
- Free travel across the GTR network
- Hybrid working
- Full Final Salary pension
- 25 days annual leave
- 75% discount on other train services, including the London Underground
- Healthcare benefits
Retail Change Support - Go-Ahead House (East Croydon) employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Change Support - Go-Ahead House (East Croydon)
✨Tip Number 1
Familiarise yourself with the GTR network and its operations. Understanding the specific challenges and opportunities within the network will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current employees or professionals in the retail change sector. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with digital initiatives and change management. Be ready to share specific examples of how you've successfully implemented new systems or processes in previous roles, as this will be crucial for the Retail Change Support position.
✨Tip Number 4
Showcase your training and mentoring skills. Since the role involves coaching frontline teams, highlight any relevant experience you have in training others, and be prepared to discuss your approach to facilitating change and supporting team members.
We think you need these skills to ace Retail Change Support - Go-Ahead House (East Croydon)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Retail Change Support Lead position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in change management, digital initiatives, and training. Use specific examples from your past roles that demonstrate your ability to support and implement change effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of GTR's initiatives and how your background makes you a perfect fit for the Retail Change Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GTR
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Retail Change Support Lead. Familiarise yourself with the initiatives mentioned, such as smart media and ticket vending systems, so you can discuss them confidently during the interview.
✨Showcase Your Experience
Prepare to share specific examples from your past work that demonstrate your ability to support change initiatives. Highlight any experience you have in training, coaching, or mentoring others, as this is a crucial part of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team and the projects they are currently working on. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
✨Demonstrate Adaptability
Since the role involves extensive travel and adapting to new systems, be ready to discuss how you handle change and uncertainty. Share examples of how you've successfully adapted to new processes or environments in the past.