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- Tasks: Lead the Safer Travel Team to enhance safety and customer service on the rail network.
- Company: Join a dynamic team at Purley Rail, committed to community representation.
- Benefits: Career development opportunities, competitive pay, and a supportive work environment.
- Other info: Engaging role with potential for growth and teamwork with police and security staff.
- Why this job: Make a real difference in your community while developing valuable leadership skills.
- Qualifications: Strong customer service skills and ability to build relationships.
The predicted salary is between 30000 - 40000 £ per year.
Purley Rail is a fantastic industry to work in, offering real career development and opportunities. We want our teams to reflect the communities they serve, and our aim is for our teams to mirror the local population with representation across society.
You will need strong customer service flair coupled with excellent interpersonal skills with an innate ability to build constructive relationships with people at all levels, whether that is our customers or the community that surrounds our network.
Job Purpose
- To lead and work as a member of the Safer Travel Team.
- In conjunction with both contracted Security Staff and British Transport Police Officers to deter crime and anti-social behaviour.
- To offer outstanding levels of customer service to passengers whilst supporting Southern staff as required.
- To aid with crowd control and respond to emergencies, helping as required to the police and other emergency services.
- Ensure compliance with the Criminal Law, the Conditions of Carriage and the railway byelaws by people on the railway, minimising fare evasion and supporting other team members in their responsibilities.
- Act as an authorised collector within the Southern Penalty Fare Scheme and issue tickets to travel.
- Issue Penalty Notices for Disorder and Fixed Penalty Notices in accordance with the law.
- Carry out day to day team leader duties, which include first line people management responsibilities.
Please note that you will be required to take part in the BTP Vetting procedure which is a similar, but more stringent, process as a CRB check.
Rail Enforcement Team Leader - Purely employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Enforcement Team Leader - Purely
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rail industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current Rail Enforcement Officers. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Show off your customer service skills! When you get the chance to chat with potential employers or during interviews, share specific examples of how you've handled tough situations with customers. This will demonstrate your ability to build constructive relationships, which is key for this role.
✨Tip Number 3
Prepare for the unexpected! As a Rail Enforcement Team Leader, you’ll need to think on your feet. Practice situational responses to emergencies or crowd control scenarios. This will not only boost your confidence but also show employers that you’re ready for anything that comes your way.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way for us to keep track of your interest and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at Purley Rail!
We think you need these skills to ace Rail Enforcement Team Leader - Purely
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, as this is key for the Rail Enforcement Team Leader role.
Be Personable and Relatable: Since building relationships is crucial, let your personality shine through in your written application. Use examples that demonstrate your interpersonal skills and ability to connect with diverse groups of people.
Demonstrate Leadership Experience: As a team leader, we need to know you can manage and inspire others. Share any relevant leadership experiences you have, whether in previous jobs or community roles, to show us you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at GTR
✨Know Your Role
Make sure you understand the responsibilities of a Rail Enforcement Team Leader. Familiarise yourself with the job description and think about how your skills align with the requirements, especially in customer service and team leadership.
✨Showcase Your Interpersonal Skills
Prepare examples that demonstrate your ability to build relationships and handle difficult situations. Think of times when you've successfully managed conflicts or provided excellent customer service, as these will be key in your role.
✨Understand the Legal Framework
Brush up on the Criminal Law, Conditions of Carriage, and railway byelaws. Being knowledgeable about these areas will show your commitment to compliance and safety, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Practice responding to scenarios involving crowd control, emergencies, or dealing with anti-social behaviour, as this will help you demonstrate your problem-solving skills.