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- Tasks: Lead the Safer Travel Team to deter crime and ensure passenger safety.
- Company: Join a dynamic rail industry team committed to community representation.
- Benefits: Career development, competitive pay, and a chance to make a difference.
- Other info: Engaging role with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing travel safety and customer service.
- Qualifications: Strong customer service skills and ability to build relationships.
The predicted salary is between 30000 - 40000 £ per year.
Rail is a fantastic industry to work in, offering real career development and opportunities. We want our teams to reflect the communities they serve, and our aim is for our teams to mirror the local population with representation across society.
You will need strong customer service flair coupled with excellent interpersonal skills with an innate ability to build constructive relationships with people at all levels, whether that is our customers or the community that surrounds our network.
Job PurposeYou will have the opportunity:
- To lead and work as a member of the Safer Travel Team, in conjunction with both contracted Security Staff and British Transport Police Officers to deter crime and anti-social behaviour.
- To offer outstanding levels of customer service to passengers whilst supporting Southern staff as required.
- To aid with crowd control and respond to emergencies, helping as required to the police and other emergency services.
- Ensure compliance with the Criminal Law, the Conditions of Carriage and the railway byelaws by people on the railway, minimising fare evasion and supporting other team members in their responsibilities.
- Act as an authorised collector within the Southern Penalty Fare Scheme and issue tickets to travel.
- Issue Penalty Notices for Disorder and Fixed Penalty Notices in accordance with the law.
- Carry out day to day team leader duties, which include first line people management responsibilities.
Please note that you will be required to take part in the BTP Vetting procedure which is a similar, but more stringent, process as a CRB check.
Rail Enforcement Team Leader - Purely in Purley employer: GTR
Contact Detail:
GTR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Enforcement Team Leader - Purely in Purley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rail industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current Rail Enforcement Officers. They can give you insider tips and might even know about job openings before they’re advertised.
✨Tip Number 2
Show off your customer service skills! When you get the chance to chat with potential employers or during interviews, share specific examples of how you've handled difficult situations or built relationships. This will highlight your interpersonal skills, which are key for this role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Rail Enforcement Team Leader, like dealing with anti-social behaviour or emergencies. Practising your responses will help you feel more confident and show that you’re ready for the challenges of the job.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Rail Enforcement Team Leader - Purely in Purley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, as this is key for the Rail Enforcement Team Leader role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at GTR
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Rail Enforcement Team Leader. Familiarise yourself with the key aspects of the job, such as customer service, crowd control, and compliance with laws. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to share these stories during the interview to highlight your ability to connect with customers and colleagues alike.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to situations like handling anti-social behaviour or managing emergencies. This will show the interviewers that you can think on your feet and handle the pressures of the job.
✨Understand the Community You Serve
Research the local community and its demographics. Being aware of the community's needs and challenges will not only impress the interviewers but also demonstrate your commitment to serving the public effectively. It’s all about showing that you’re not just a candidate, but someone who genuinely cares about making a difference.