At a Glance
- Tasks: Deliver outstanding customer service and ensure a safe, welcoming station environment.
- Company: Join a dynamic team in the transport industry with a focus on customer satisfaction.
- Benefits: Enjoy free travel, discounts, a pension scheme, and ongoing training opportunities.
- Other info: Flexible shifts with opportunities for learning and career progression.
- Why this job: Be the face of our service, making a real difference in customers' journeys every day.
- Qualifications: Passion for customer service and effective communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Key Info
- Role: Platform Assistant
- Locations: Purley & Redhill
- Contract: Full Time, averaging 35 hours per week + rostered Sundays
- Roster: Earlies, Lates & Nights - 24 hour coverage
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Platform Assistant you can do just that.
You are responsible for:
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. All roles may involve standing for long periods of time, working weekends and bank holidays. Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of customer service, each and every time you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
We reserve the right to remove this posting earlier than advertised should suitable candidates be appointed.
Locations
Customer Service Assistant - Platform (PUR/RDH) in Purley, Redhill employer: GTR
As a Customer Service Assistant at our Purley and Redhill locations, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in a vibrant railway environment. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering comprehensive training and a range of benefits including free travel on our network and a final salary pension. Join us to make a meaningful impact on our customers' journeys while enjoying a varied work schedule and the camaraderie of a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Platform (PUR/RDH) in Purley, Redhill
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be an effective communicator. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and ready to deliver outstanding customer service.
We think you need these skills to ace Customer Service Assistant - Platform (PUR/RDH) in Purley, Redhill
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping people shine through. We want to see how you can make our customers' journeys memorable and enjoyable!
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant experience and skills that match the role, so we can easily see why you're a great fit for us.
Tailor Your Application:Make sure to customise your application for the Platform Assistant role. Use keywords from the job description to show us that you understand what we're looking for and how you can contribute.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GTR
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Platform Assistant. Familiarise yourself with customer service principles and safety protocols, as these will be crucial in your role. Being able to discuss how you can meet customer needs and ensure safety will impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service, especially in challenging situations. Think about times when you went above and beyond to help someone, as this will demonstrate your proactive approach and passion for helping others.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully. This will show that you can communicate well under pressure, which is essential for a Platform Assistant.
✨Be Ready for Shift Work Questions
Since the role involves various shifts, be prepared to discuss your availability and how you plan to manage working during weekends and bank holidays. Highlight your local area knowledge and transport options to reassure them that you can reliably get to work on time.
