At a Glance
- Tasks: Ensure a smooth and enjoyable travel experience for customers on board our trains.
- Company: Join a leading transport company dedicated to exceptional customer service.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic role with varied shifts and the chance to travel across the network.
- Why this job: Be the face of our service, making a real difference in customers' journeys.
- Qualifications: Strong customer service skills and ability to handle challenging situations.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for future On Board Supervisor vacancies across our Metro area, including London Victoria and East Croydon depots. If you are passionate about customer service and enjoy working in a fast-paced operational environment, we would love to hear from you.
On Board Supervisors make a critical difference to our customers' on-train experience. Our On Board Supervisors will keep you informed throughout the journey with information, help you when there are delays, check and validate tickets and help drivers manage the train to ensure smooth running. Whatever your journey needs, they will be there for you.
As an On Board Supervisor, you will be visible at all times, anticipating the needs of the customer to meet their expectations. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.
To be an On Board Supervisor with us, you'll need to demonstrate a fantastic, fresh attitude to serving customers. A pride in your appearance is essential. You'll be resilient, able to think on your feet at all times, confident at managing situations as and when they arise, and committed to putting customers first throughout the day. No two days will be the same, and you'll travel widely on our network, helping us make the best impact on our customers' journeys possible.
Experience / Skills / Requirements:
- A proactive customer approach coupled with passion and ability to work as one with all involved in keeping trains running on time.
- Exceptional levels of customer service, each and every time; you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- Ability to follow standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service.
- You must be able to demonstrate a high level of numerical ability.
- Due to the shift times, which will vary, you must live in the local area and have available independent transport.
- An effective communicator and must be able to demonstrate this both through your application and/or assessments.
- Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
- Impeccable time management, as the post will require the holder to work shifts which can start and end on a 24 hours per day/7 days per week basis as defined in the roster.
On Board Supervisor Metro Area - Future roles employer: GTR
As an On Board Supervisor in the London Metro area, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. Our company fosters a supportive work culture that prioritises employee growth and development, offering training and advancement opportunities to help you thrive in your role. With a commitment to creating a welcoming travel experience, we ensure that our employees feel valued and empowered to make a positive impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Supervisor Metro Area - Future roles
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As an On Board Supervisor, you'll need to be clear and confident. Try role-playing scenarios with friends or family to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and ready to make a difference in customer service.
We think you need these skills to ace On Board Supervisor Metro Area - Future roles
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a difference in people's journeys!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience relevant to the On Board Supervisor role.
Highlight Your Problem-Solving Skills:As an On Board Supervisor, you'll face various challenges. In your application, mention times when you've successfully managed difficult situations or resolved customer issues. This will show us that you're ready to think on your feet and keep things running smoothly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for future roles. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at GTR
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills before the interview. Think of specific examples where you've gone above and beyond for a customer, especially in challenging situations. This role is all about making a positive impact on customers' journeys, so be ready to showcase your passion for exceptional service.
✨Dress to Impress
Since pride in appearance is essential for this role, ensure you dress smartly for the interview. A professional look not only shows that you take the opportunity seriously but also reflects the standards expected in the position. Remember, first impressions count!
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled difficult situations in the past. Think about times when you had to think on your feet or manage a crisis effectively. The interviewers will want to see that you can remain calm under pressure and make decisions that prioritise customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of an On Board Supervisor. Research the company’s values and how they align with providing a seamless travel experience. Being knowledgeable about the role will help you answer questions confidently and show your genuine interest in becoming part of their team.
